My rental was booked for 930 on Sunday, the location was supposed to be open at 9 AM. When I went over at 9 AM the store was closed. I called the person in charge. They said my rental was at 10, which was incorrect. I had to wait for them to show up to get my vehicle. According to the business next-door, this location is not always open on the hours that they claim that they are.
Mark S
Stone Road Post Office
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1G4V9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The one guy was not friendly and completely unhelpful, did not explain anything, and they overcharged me.
PAIGE MThey force the CDW on you whenever you make a update on your reservation even if you said no initially.
Shreeharsh JWhen we went in, there was only one person covering both U-Haul and Canada Post. They also had incense burning in the store. I have allergies, my partner has asthma and is a cancer survivor, so having this substance smoking and polluting a public business is reprehensible. I also take exception to having to take a photo and upload my driver's licence. I will not rent U-Hauls in future knowing this is required. I do not trust corporations having my personal information kept and stored in this manner.
Brian GExcellent service! I had some problems with my booking but called and got excellent support!
Tammy V