Great customer service! Would help if the hours of operation were a little longer..ie 9-5
Dan R
Stone Road Post Office
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1G4V9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The charge cdw without make sure me
mohamed sKeep the same service fast and easy with good prices
AMIR HMy pickup time was for 9 am, they weren't ready. Just started the computer when I arrived to set up my rental. Had to stand around for an hour to get checked out. I had people waiting to help me move. Van was messy with items from the last renter. This was not a good first experience and will take my next rental to national and rent a truck.
Terry BI was over-charged by the CDW (which I have opted out when I made the booking) and the extra fuel costs (which I have proof that I have filled up in the nearby gas station before returning). When we get the truck, the tank is not filled in full, so I think the store just randomly charge the customer the fuel surcharge. Also, we have waited for 10 minutes in front of the store as the storekeeper was late to work. When we tried to return the key to him in-person, he said that we can just drop the key off in front of the door (which makes no sense as I am still liable to the truck, how would I leave the key?) Now, I have to contact the U-haul office to ask for my refund for the overcharged cost - it is a total waste of my time!
Christopher P