I completed the online drop off procedures and went in to hand in my keys since there was no Dropbox outside as indicated. The guy at the desk had no idea what to do and spent 20+ minutes on the phone with someone walking him through it, even though I told him multiple times all of the photos etc had been submitted and the drop off paperwork completed (I even had the confirmation email). This employee was neither personable nor knowledgeable.
KELSEY A
Hasty Market Kortright
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1G4X4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Gas wasn’t filled all the way on pick up made it so I had to put extra just to make sure that I didn’t get charged for not putting enough
KEVIN FWas good and fast service.
JAVAD HThere was a miscommunication that ended up costing me money. I use the App and did the early check in to save time. I clicked that I didn't want the $16 protection as I've rented trucks many times. He asked me again doing over everything as we do and I told him I didn't want that added. But it got added anyway. I was expecting a $60 ish dollar bill and it was $84. I asked why it was high and that's when we saw the error. I asked for the charge to be reversed buy he said he couldn't but that he would send an email. I'm a small business owner and needed the truck to get a work cabinet. I am hoping the charge gets reversed. I was disappointed that happened and the guy felt bad. He was good about it though.
Christina ZMake sure the app is free of bugs to avoid issues, but other than that it was lovely!
Phoebe T