I was told it was $0.99 per mile but was charged $1.75 per mile. The rental cost was outrageous and I will never be using your service ever again.
Sameer K
Hasty Market Kortright
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1G4X4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Everything was great service wise however, they charged me $10 more than what the receipt said! I would like that to be refunded and need to know how to do that.
Mike RI had a really frustrating experience picking up my U-Haul from this location. From the start, the employee didn’t verify my name or reservation number, even though I clearly told him my name, and immediately started talking about items (like dollies) that were never part of my booking. When I pointed that out, it was brushed off. Even after I mentioned multiple times that something didn’t seem right, he continued processing the reservation without properly confirming my information. I had already checked in online, but he couldn’t find it and took a long time re-entering everything manually. The entire process took about 30 minutes, and even then, the details (like the drop-off time and phone number) didn’t match my reservation. Only after I insisted several times did he realize he was looking at someone else’s booking entirely. He mentioned there was a system glitch, which I understand can happen, but the bigger issue was not listening to the customer. I raised concerns early on, and it could have saved a lot of time and frustration if those concerns were taken seriously. Overall, very poor communication and attention to detail. I hope this location improves their verification process so other customers don’t go through the same experience.
Gwendolyn HFast and easy checkin and checkout
ROBERT PGood truck thanks
Ansuelo I