I have rented from this location many times. I’ve never had anything but a great experience. However, today my experience started poorly when the employees told me I had no reservation and that I’d come to the wrong place in spite of the fact my reservation specified the location I was at. It was annoying but I got over it. Then one employee walked me out to connect my trailer and while telling me he’d previously hit tailgates with the tongue, he drove the tongue into my tailgate resulting in a small dent and scratch in my paint. He never apologized, he just tried to rub it out. After we went back inside the desk agent asked if I’d like to file a claim which I affirmed. She said she’d research how to do so while I was out with the trailer. Upon my return, the same employee who damaged my truck came out to disconnect it and said he needed to take another picture of the damage and that they’d filed my claim. He then asked me if I was sure I really wanted to file a claim which confused me bc he said they’d already filed it. When I asked him about the discrepancy in what he said he just repeated the question that he wanted me to be sure I really wanted to file it. This was incredibly uncomfortable after an already infuriating situation. That employee has no business dealing with the trailers. He also shouldn’t try to grill someone about being sure they really want to file a claim. It’s bad business.
JONATHAN G
Gulf Breeze Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gulf Breeze, FL 32563
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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The location that I rented the truck was great. The truck itself was well used and did not smell very well. Uhaul needs to monitor the condition of there vehicles more closely. I guess the only way to state this is I felt very uncomfortable operating this truck. Thank you.
ARTHUR SI have rented from this location a few times and it is by far my favorite place to do business with. The owner/manager is awesome.
MICHAEL BThe two men in the office were so kind and helpful! Explained everything to me very clearly. I would definitely recommend this location. This is the third time I've used them.
PATTY PVery helpful staff at drop off location.
LANE O