Moving Truck Rental in Guntersville, AL at Pauls

The owner needs to act more professional.

Turn in was delayed due to computer problems, service rep was forced to reboot the computer several times while customers were backing up. I think that UHaul needs to get them a new computer as the one they have has obvious problems. Service rep was very helpful and friendly, computer problems were beyond her control.

Get your locations out of alcohol/tobacco stores and into legitimate businesses.

There was one person operating the liquor store, bait and tackle store, gas station and convenience store and U-Haul service. We signed the appropriate papers. I did not have blankets as I have been told would be available when I called to check in and ask for them to be reserved. They have them in inventory but nine actually in stock. We were not told when to turn it in or where. I know that was somewhere online but I would've expected it to have been covered when the attendant spoke with us in person. He did not walk out to make sure that my husband knew how to attach everything safely or had the proper size ball. When our rent was not large enough to take off the ball we had that was slightly small. He had no tools and offered no help. We ended up having to drive it on a ball that was slightly too small a little ways until we could detach it. And go purchase a wrench so that we could put on The proper size ball. It's set us back an hour and a half. The woman that I spoke with them Friday, Wanda Apple leave was very helpful and very nice. Unfortunately she was not there on Sunday

Not only was the lady at this location completely incompetent, picking this up took forever because she had to run cash register at this location helping local customers for their store while trying to multi task and help us. However it was obvious the local customers were much more important then helping us. My suggestion, have 1 uhaul rep and 1 counter girl to run the local store. Also, my overall uhaul experience was very very horrible. The likelyhood of me using uhaul in the future is highly unlikely. I've even posted my experience on social media to discourage others.

The pickup point is a quick stop store, gas station, abc store combined. The only employee there did not know anything about the tow dolly I rented. I have never used this type of dolly before, so I had to do my best alone. I was towing a car behind a motorhome. The pickup point does not even carry uhaul parts. I had to travel a hundred miles without lights before I found a place to get an adapter for my lights plug. This place should not be used as a pickup point.

Great place to return the truck. Very easy to get into and out of.

half hour plus to return truck. one lady on duty at station had to wait on customers, I had to wait till she called owner to come in,, he did not seem very pleased to do so. had parked truck on property but was told to go and move it closer so the could check miles and gas. over all the worst experience I have had in all the years I have used uhaul.

No U-Haul trained persom was available at the time I dropped it off. Had to call U-Haul direct to get the trailer checked in. It was a good and satisfactory rental but certainly not gradeable as Excellent.

Friendly service check in, and checkout.