Customer Reviews for Pauls
(U-Haul Neighborhood Dealer)

306 reviews

3895 AL Hwy 69   Guntersville, AL 35976

(256) 582-2586

Location Hours

  • Mon: 2 pm - 7 pm
  • Tue-Sat: 6 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 582-2586

3895 AL Hwy 69
Guntersville, AL 35976

Services at this Location:

Location Hours

  • Mon: 2 pm - 7 pm
  • Tue-Sat: 6 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The SmartPhone app is useless. A trailer was turned in but the app wouldn't work. U-haul 800 support said to just drop it off. A month later I get a bill for over $700 but a rental that had been turned in month ago.

Jared T. 
Rating:
5.0

Customer did not leave a comment.

MELNA E. 
Rating:
5.0

Customer did not leave a comment.

LUCIE R. 
Rating:
2.0

Customer did not leave a comment.

Erica G. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

No problems

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Stuart F. 
Rating:
4.0

Rey helpful and friendly

patricia S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
2.0

Only one light on the trailer worked. Did not realize this until well on my way to my destination. Could be a very dangerous situation that you would be liable for. Not my responsibility to maintain a piece of equipment I rent. The only thing I heard while renting the trailer is how short handed the facility was. Not my problem

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
3.0

Excessive charges on my card. $700 ans and a week later I've yet to see any credits back to my account. This is rediculous. I hope nobody else has to ensure what we did. We also had to clean dog fecies from the back before able to use it. The miles were not correctly added. I was notified only 2 hrs prior to my reservation to pick up only to be told i had a new location 25 miles away at $1 a mile just to obtain my reservation. $50 off the top gone! I will make sure others are aware before they are taken advantage of

Stephanie M. 
Rating:
5.0

They were wonderful to work with!

Erin S. 
Rating:
2.0

For some reason my reservations were changed and they had me picking up a truck in the opposite direction that I was going. To be honest I was very irritated. It cost me time and extra miles.

Pamela B. 
Rating:
1.0

Van broke down before I got to my destination only wanted 1day rental paid 464 had to be towed to my house unloaded van took 2 days to get van picked up couldn't get cashed out till they took van to where it needed fixed overall feel I should of got some money back since I never made it to my destination very upset will not use your service again

Lisa H. 
Rating:
5.0

Fast service on both pickup and return. I will use this U Haul location in the future. No hassle, no delay, just in and out, mission accomplished.

MIK L. 
Rating:
5.0

Everything was great

Coy S. 
Rating:
5.0

I am a repeat customer. These are good people.

Paul G. 
Rating:
5.0

Windshield wipers that work

ALEXIA M. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

I have written many times at this location. gotten nothing but excellent service.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Nothing

mariom W. 
Rating:
4.0

They could not find my reservation, but it was a easy to get it the truck none the less.

Hunter C. 
Rating:
4.0

Customer did not leave a comment.

Betty J. 
Rating:
5.0

The sales clerk couldn't have been more pleasant or easy to deal with. Wanda was her name I think. We'll be back again for our next rental I can promise.

William C. 
Rating:
5.0

Wanda was so helpful in making sure I received quality care and everything I needed. Excellent service! Wanda needs a RAISE! Seriously. Especially with all that she does, I noticed she was inside, outside, putting up stock, getting minnows, writing contracts. I asked her how long she had been there- so no matter what she makes- with her loyalty and the hard work she does, work for at least 2-1/2 employees- and working during this extremely vital Covid-19 period- she deserves a raise! Thank your loyal employees. She was there when I rented from this UHaul in 2014.

Robbie M. 
Rating:
5.0

I always get great service at Paul's

paul G. 
Rating:
5.0

Customer did not leave a comment.

Suzanne L. 
Rating:
5.0

Friendly help at Paul's. They were very easy to work with.

TED G. 
Rating:
5.0

Everything was great !

Bobbie N. 
Rating:
5.0

There were no problems

Paul G. 
Rating:
5.0

Great!

Brian B. 
Rating:
5.0

No problems

Paul G. 
Rating:
2.0

They charged me insurance everyday when I repeatedly ask them to take if off they said they can't after the first day.

Angie W. 
Rating:
4.0

Door was open and we had heavy rain so had water in trailer. Blew out water and put down tarp and cut off soggy strings that were hanging from the side bars. All ok

James R. 
Rating:
5.0

Cool

James R. 
Rating:
3.0

They're slow. Like they don't know what they're doing.

Carolyn S. 
Rating:
5.0

The truck was clean overall but I had to sweep out the back before we loaded our furniture.

BRANT B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Excellent customer service! U Haul very clean and easy access for pick up and drop off. Thank u!

Deborah D. 
Rating:
2.0

Do they were not a place I would recommend anyone the truck was dirty not clean and I fill the gas back we're it was when I left it they give my a key when I pick up did not help me at 77 at the other end of the park lot and I wash it at a car wash before I bought it back and put gas where it was when I pickup and when I drop the key off they didn't go out there and look at it they told me to mark on the paper where the gas hand was and write down the mileage I will never go back there again how an 77 year old lady was treated

Dorthy T. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Michelle Y. 
Rating:
5.0

Customer did not leave a comment.

Valerianne M. 
Rating:
5.0

Customer did not leave a comment.

Clarence L. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Vickie M. 
Rating:
4.0

Customer did not leave a comment.

henry W. 
Rating:
3.0

Vehicles should be clean, swept and or vacuumed, including the cab. I requested a 15' truck. and didn't realize it was a 26' truck until I was in an accident.

Deborah W. 
Rating:
4.0

Customer did not leave a comment.

BLUE V. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

No problems

PAUL G. 
Rating:
3.0

Customer did not leave a comment.

Shearin D. 
Rating:
5.0

FIRST OFF HAVE THE UHAUL AT THE PLACE IF YOU ACCEPT AN ONLINE RESERVATION

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Clarence I. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Benmy K. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
1.0

I paid for a dolly that was not in the vehicle. I opted for the pay out of pocket coverage on the vehicle, and yet was charged $14 for the safe trip plan anyway.

David C. 
Rating:
5.0

Customer did not leave a comment.

Julian S. 
Rating:
1.0

Used for an hour and still charged 90$

skyler S. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
1.0

He made me sign saying the gas was at 3/4 of a tank when I have a picture proving it wasn't. He didn't care.

Judi P. 
Rating:
5.0

Excellent people, excellent trailer....

Stanley M. 
Rating:
4.0

The lady who helped was great, knowledgeable and helpful. I came back to make a change and the guy changed the location for pickup and didn't seem to understand the process. But he finally just told me to come by when I wanted it and pick it up. The representative from U Haul was great. All in all it worked out very well but I was a bit concerned for awhile.

Harold S. 
Rating:
5.0

Paul's was fast and courteous. Now that I have moved here I would definitely use them for future needs.

matt M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

I'm an older person, and the two times we've dropped trailers off here, they offer no help or assistance to unhook the trailer. The location is a liquor store.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Hunter G. 
Rating:
1.0

Customer did not leave a comment.

Timothy H. 
Rating:
2.0

This review is not against Uhaul but rather against Paul's. Picking up the 4x8 trailer was a pleasant experience, with a very nice gentleman helping to hook up the trailer, as I am a 65 year old single woman with no help. The problem was upon returning when Paul, the owner, gave me a receipt & said I could go. I said I needed help unhooking the trailer and he said "I can't"! I said again that I was unable to turn the mechanism so I could lift the trailer off the hitch, thinking he had misunderstood but he said again, "I can't; you'll have to call somebody to come help you; It's not my responsibility"! He was not at all pleasant in the way he flat out refused to help; in fact he was downright rude & totally disrespectful. I don't remember ever being treated like that. Not only does it reflect on the Uhaul company but on the city of Guntersville as well. It was not as though he could not leave the register because there was an employee working. I then told him I have no one to call for help so he disgustedly went into another room to get someone to help, ridiculing me the whole time. It was mortifying, to say the least. A really nice man volunteered to come help. I have moved several times & have always used Uhaul with pleasant experiences but this time was an exception, I'm sorry to say.

Shannon T. 
Rating:
5.0

Customer did not leave a comment.

Margo W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

MARK WAYNE H. 
Rating:
5.0

Easy drop off using the app.

Quincy C. 
Rating:
5.0

Customer did not leave a comment.

Rob T. 
Rating:
1.0

I was called 30mins before my scheduled pick up to be made aware that my truck had not been returned and I had to drive 40 miles out of my way to get one. Not happy at all.

Alexandria C. 
Rating:
2.0

Received a call from corporate 4 days after equipment returned insisting that I return appliance dolly immediately. I called corporate then it was decided that I did not return auto dolly, which I never rented. This company needs some serious organization and lessons on customer service.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

SONNY S. 
Rating:
5.0

N/A

Quincy C. 
Rating:
3.0

Customer did not leave a comment.

Melisa R. 
Rating:
5.0

Great service! Clean store! I would recommend to anyone that needed to move or transport, to use Paul's in Guntersville, AL for your UHaul needs!

Robbie M. 
Rating:
5.0

Customer did not leave a comment.

SONNY S. 
Rating:
4.0

Wonderful experience renting from U-Haul. The local service manager noticed there was an error on my reservation, and was able to redo it in order to save me a ton of money. The equipment was in great shape and very clean. I appreciate the moving blankets that were included in the truck.

Jason B. 
Rating:
5.0

First time to drop off here but gentleman was very helpful.

ALAN P. 
Rating:
5.0

Customer did not leave a comment.

TANYA S. 
Rating:
1.0

I arrived at this location to drop off the truck. I tried to explain to the owner about the 64 extra miles we had to drive to pick up the truck round trip because it was the closest place. Our locals did not have a truck we needed. I returned the vehicle with 1/2 tank instead of full to compensate those extra miles. He advised me I had to return it with full or he would charge me 70 dollars. I took the truck and returned it full and he said was there somebody that was selling gas for $1.99 a gallon? I said no sir but your truck is full. He asked where did you go to get gas? I said across the street. He rudely said you can go home as he snatched the key and walked off. NO! I was not filling the truck at his station when he didn't want to listen or care about the extra miles, gas, or my time to drive an hour and half round trip to pick the truck up. This is the 2nd time I have been treated this way at this location.

STACEY A. 
Rating:
5.0

Outstanding customer service

Cindy E. 
Rating:
4.0

Easy drop off. Not a dedicated U-Haul location, was part of a convenience store and gas station but drop off was easy.

Sandra J. 
No reviews have been submitted for this location.

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