Customer Reviews for Pauls
(U-Haul Neighborhood Dealer)

349 reviews

3895 AL Hwy 69   Guntersville, AL 35976

(256) 582-2586

Location Hours

  • Monday:
    2 pm - 4 pm / 5 pm - 7 pm
  • Tuesday - Friday:
    6 am - 4 pm / 5 pm - 7 pm
  • Saturday:
    6 am - 4 pm / 5 pm - 6 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(256) 582-2586

3895 AL Hwy 69
Guntersville, AL 35976

Services at this Location:

Location Hours

  • Monday:
    2 pm - 4 pm / 5 pm - 7 pm
  • Tuesday - Friday:
    6 am - 4 pm / 5 pm - 7 pm
  • Saturday:
    6 am - 4 pm / 5 pm - 6 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Karen was extremely helpful and wonderful to deal with.

Jane S.  |  Overall Experience 
Rating:
5.0

Nothing at the moment!!

LaWanda B. 
Rating:
4.0

Easy rental and return. No problems whatsoever.

Jeffery H. 
Rating:
5.0

This location was great. Would definitely come here again to rent U-Haul equipment.

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Casey E. 
Rating:
5.0

We love using u haul

Jeff M. 
Rating:
3.0

Customer did not leave a comment.

Sonny T. 
Rating:
3.0

Customer did not leave a comment.

Malcolm B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Pick up location owner should be required to hook up trailer and check lights. I had to go to several locations in the Waynesville NC area and call u-haul corporate to drop off my trailer. A four hour task. No one was willing to accept the trailer.

James G. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

anita B. 
Rating:
2.0

If it's the locations responsibility to keep vehicles clean, I definitely would not recommend. The truck I rented the cab was dirty with cigarette butts, trash and the storage area was filthy, I had to clean it before use. The truck wasn't in good working conditions.

Valorie M. 
Rating:
5.0

Paul is very helpful and friendly

Debra C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Good job

Craig G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

These are really great people usually your just a number in the computer but not with these guys the treat you like your family I would recommend them to anyone that needs a a storage unit

JOHN R T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

GARRETT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Malinda R. 
Rating:
1.0

Pauls' was uneventful. The Birmingham location (28th street) was the worst customer experience I have ever had. I ended up driving to Guntersville because of the mistakes made at Birmingham. Yolanda actually hung up on me when i told her that not honoring the contract was not acceptable and i needed all the equipment I ordered. The people at the site also were not helpful in resolving any of my problems. I would not allow any of the people there to work for my firm. The way I was treated was disgraceful.

JOSEPH K. 
Rating:
4.0

Find out why the store charged a little bit more than what I paid online. Also, run a leaf blower around and inside the trailer before pickup. It was filthy with grass clippings.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Randle Y. 
Rating:
2.0

This company charged me two times for my rental said they couldn't help me gave me the name of a msn to call. Who tried to say it was a precharged amount to card. It wasn't. I was billed on the 15. This bill came in the 20. No excuse for lack of customer service on billing issues. I will not use this location again

Renee S. 
Rating:
3.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

christie T. 
Rating:
1.0

Close that location

Mark A. 
Rating:
4.0

Customer did not leave a comment.

MAIYA L. 
Rating:
5.0

Very friendly and made pickup of equipment as quick as possible

Lesley O. 
Rating:
4.0

Very little communication. Just gave me a key.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

steve H. 
Rating:
5.0

We needed to move the rest of my mothers belongs since she passed a couple of weeks ago. and needed to do so during the long weekend; I made the reservation online to pick up on a Sunday; not knowing that most locations are closed on Sunday. When we arrived at Paul's Sunday morning luckily it is a gas station/convenience store and open. The person working called the owner and we were able to rent; even though I had not totally finished the reservation. They saved the day for us and we are thankful.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

The location was fine, but U-Haul service was terrible. I got bumped to another location. I had a reservation. REALLY!!! They finally gave me a truck.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
2.0

The SmartPhone app is useless. A trailer was turned in but the app wouldn't work. U-haul 800 support said to just drop it off. A month later I get a bill for over $700 but a rental that had been turned in month ago.

Jared T. 
Rating:
5.0

Customer did not leave a comment.

MELNA E. 
Rating:
5.0

Customer did not leave a comment.

LUCIE R. 
Rating:
2.0

Customer did not leave a comment.

Erica G. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

No problems

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Stuart F. 
Rating:
4.0

Rey helpful and friendly

patricia S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
2.0

Only one light on the trailer worked. Did not realize this until well on my way to my destination. Could be a very dangerous situation that you would be liable for. Not my responsibility to maintain a piece of equipment I rent. The only thing I heard while renting the trailer is how short handed the facility was. Not my problem

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
3.0

Excessive charges on my card. $700 ans and a week later I've yet to see any credits back to my account. This is rediculous. I hope nobody else has to ensure what we did. We also had to clean dog fecies from the back before able to use it. The miles were not correctly added. I was notified only 2 hrs prior to my reservation to pick up only to be told i had a new location 25 miles away at $1 a mile just to obtain my reservation. $50 off the top gone! I will make sure others are aware before they are taken advantage of

Stephanie M. 
Rating:
5.0

They were wonderful to work with!

Erin S. 
Rating:
2.0

For some reason my reservations were changed and they had me picking up a truck in the opposite direction that I was going. To be honest I was very irritated. It cost me time and extra miles.

Pamela B. 
Rating:
1.0

Van broke down before I got to my destination only wanted 1day rental paid 464 had to be towed to my house unloaded van took 2 days to get van picked up couldn't get cashed out till they took van to where it needed fixed overall feel I should of got some money back since I never made it to my destination very upset will not use your service again

Lisa H. 
Rating:
5.0

Fast service on both pickup and return. I will use this U Haul location in the future. No hassle, no delay, just in and out, mission accomplished.

MIK L. 
Rating:
5.0

Everything was great

Coy S. 
Rating:
5.0

I am a repeat customer. These are good people.

Paul G. 
Rating:
5.0

Windshield wipers that work

ALEXIA M. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

I have written many times at this location. gotten nothing but excellent service.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Nothing

mariom W. 
Rating:
4.0

They could not find my reservation, but it was a easy to get it the truck none the less.

Hunter C. 
Rating:
4.0

Customer did not leave a comment.

Betty J. 
Rating:
5.0

The sales clerk couldn't have been more pleasant or easy to deal with. Wanda was her name I think. We'll be back again for our next rental I can promise.

William C. 
Rating:
5.0

Wanda was so helpful in making sure I received quality care and everything I needed. Excellent service! Wanda needs a RAISE! Seriously. Especially with all that she does, I noticed she was inside, outside, putting up stock, getting minnows, writing contracts. I asked her how long she had been there- so no matter what she makes- with her loyalty and the hard work she does, work for at least 2-1/2 employees- and working during this extremely vital Covid-19 period- she deserves a raise! Thank your loyal employees. She was there when I rented from this UHaul in 2014.

Robbie M. 
Rating:
5.0

I always get great service at Paul's

paul G. 
Rating:
5.0

Customer did not leave a comment.

Suzanne L. 
Rating:
5.0

Friendly help at Paul's. They were very easy to work with.

TED G. 
Rating:
5.0

Everything was great !

Bobbie N. 
Rating:
5.0

There were no problems

Paul G. 
Rating:
5.0

Great!

Brian B. 
Rating:
5.0

No problems

Paul G. 
Rating:
2.0

They charged me insurance everyday when I repeatedly ask them to take if off they said they can't after the first day.

Angie W. 
Rating:
4.0

Door was open and we had heavy rain so had water in trailer. Blew out water and put down tarp and cut off soggy strings that were hanging from the side bars. All ok

James R. 
Rating:
5.0

Cool

James R. 
Rating:
3.0

They're slow. Like they don't know what they're doing.

Carolyn S. 
Rating:
5.0

The truck was clean overall but I had to sweep out the back before we loaded our furniture.

BRANT B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Excellent customer service! U Haul very clean and easy access for pick up and drop off. Thank u!

Deborah D. 
Rating:
2.0

Do they were not a place I would recommend anyone the truck was dirty not clean and I fill the gas back we're it was when I left it they give my a key when I pick up did not help me at 77 at the other end of the park lot and I wash it at a car wash before I bought it back and put gas where it was when I pickup and when I drop the key off they didn't go out there and look at it they told me to mark on the paper where the gas hand was and write down the mileage I will never go back there again how an 77 year old lady was treated

Dorthy T. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Michelle Y. 
Rating:
5.0

Customer did not leave a comment.

Valerianne M. 
Rating:
5.0

Customer did not leave a comment.

Clarence L. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Vickie M. 
Rating:
4.0

Customer did not leave a comment.

henry W. 
Rating:
3.0

Vehicles should be clean, swept and or vacuumed, including the cab. I requested a 15' truck. and didn't realize it was a 26' truck until I was in an accident.

Deborah W. 
Rating:
4.0

Customer did not leave a comment.

BLUE V. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

No problems

PAUL G. 
No reviews have been submitted for this location.

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