Place is gross. And they misread the fuel gauge, leading to a fuel charge that had to be removed by customer service.
MICHAEL P
Budget Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hadley, MA 01035
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Customer Reviews
- 3.5 Average Customer Rating
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There were some unforeseeable issues that the staff at the counter handled very well, and they took the time to make sure I understood the process and was prepared to check my truck in at a facility that would be closed at the time. 10/10.
Jared HOwner had a employee call out, so no one was there to give me keys. Had to wait 1.5 hours for owner to come from other location. Dolly was not in truck as requested/purchased
Zachary VWhen my mileage was submitted it was wrong on the app. In the end I was charged for 15 miles I didn't drive. I took photos as was prescribed but the app did not recognize the photo. I was told I would have a follow up, but no one has contacted me.
John BThis was the worst vehicle rental I've ever experienced. I 've used u-haul in the past, from the former Hadley location near U Mass, and from the Northampton location. This time, I booked my van rental at the Northampton store. U-haul told me to pick it up at this new Hadley location, Budget Rental. It took me an hour and 45 minutes to get going because the employee there could not get the program to work, did not seem familiar with it, and had trouble filling out the blanks with the times and dates I wanted. He had to call for help multiple times. The shop owner was supposed to come in 10 minutes but he never came. Later I got a missed phone call from him, after I was finally on the road. The van was two houses away from the store and I had to walk back multiple times to ask questions and get all the phone check-ins working, and for help with the vehicle. I mentioned that in the past someone always walked through it with me and he said, "We don't do that here". The van itself was excellent, but the process really was aggravating and delayed my move by almost two hours.
BETH S