We were on time for office hours we were at the location at 9am when office hours were set to begin and did Not begin getting helped until 9:45 because the office personnel did not open on time. literally making us late for hours after... for us that time frame was critical for our day because of traffic patterns. Very inconvenient ,. we also ordered an appliance hand truck, and it was not available and the excuse we got was "well the manager didn't bring it" which again in turn messed with out time. and also fixing the app because it was not helpful. the staff was nice but just not very caring about out time.
rina L
Budget Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hadley, MA 01035
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Customer Reviews
- 3.5 Average Customer Rating
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Customer service just did not feel like a priority.
JONATHAN LNo apparent definition of the steel city surcharge and the environmental surcharge. All surcharges and hidden fees should be defined and carefully defined and disclosed to customers.
RICHARD NDealer needs more inventory
ROB MThey didn’t have truck that full with the gas line in so I choose to have that truck with 2 miles gasoline left and they did have me a credit for it but when I return to the location that assigned, they charge me back more even I left 34 miles in the truck.
JESSIE A