Customer Reviews for Family Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Family Tire

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melissa C. on

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They charge me twice the rental rate and they charge me wayyy to much for the gas....I will never use this place again

Heidy R. on

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The gasoline is so expensive, and i dont like to be worried about the miles all the time.

Alberto V. on

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Zakiya L. on

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They said I went 1000 miles I went. 33 . Then they came back charged me second times and say I went 64 miles a lie just making up miles

Ruan P. on

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Albert N. on

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A serious lack of professionalism and then overcharged me to top it off.

Luis H. on

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Nothing.

Luis A. on

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Very nice cooperative people

Tara T. on

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mike F. on

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GEORGE A. on

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The process of picking up the truck with the mobile app is too complicated and takes too long. I was also charged miles when I was not supposed to be charged as a location to drop off the truck was farther than I could find

cesar R. on

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Kimberly C. on

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Nothing. Thanks??

JEAN B. on

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Henry P. on

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Oscar R. on

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You send me to a farter location. And I pay more money. That was not right what you people did. Thank you.

Wilfredo R. on

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Donnie R. on

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Newer trucks

David C. on

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John C. on

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Best customer service I've experienced with local dealer. They are to be commended for their great attitude and sincere compassion and patience . Please let them know how grateful I am.

Tonya A. on

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Debra T. on

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The staff was very friendly and courteous. The rental went very smoothly. I will return if I need to in the future and I would refer my friends.

OSCAR R. on

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John B. on

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JOSE A. on

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Nothing, everything was smooth and easy transaction.

cesar L. on

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Jose G. on

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evelyn M. on

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You did great very helpful cant think of anything else you can do thank you very much

Scott H. on

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Very nice people to deal with

Larry C. on

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Very pleased

Tanya H. on

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Very polite and helpful!

Aileen D. on

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The location was a bit difficult to find late at night. There is no lighting at this area and after hours you have little to no options of where to park.

Marisol B. on

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Adam B. on

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The staff was great, however the trucks air needs to be fixed.

Lori C. on

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I think Uhaul should do a better job with guaranteeing that the truck size you order is available upon pick up. I ordered a 10 foot truck but only 15 foot trucks were available when I arrived for my scheduled pick up. I wasn’t charged more, and thankfully only needed it for 20 miles.. But a 15 foot truck uses more gas than a 10 foot truck, which could significantly increase gas costs. Overall, the bigger truck worked out fine for me.

John R. on

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Jose R. on

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joel D. on

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Very friendly and willing to help. Wonderful customer service by the lady at the front counter.

Kristina R. on

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jonathan L. on

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N/a

Isadora O. on

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Very friendly and professional. I would recommend them anyday. Had a small issue with a fuel reading and promptly handled and will be correcting.

James L. on

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Very professional and courteus customer service. Everything went great with the equipment and it was maintained. Great staff to work with. Thanks so much.

EDWIN G. on

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MICHAEL S. on

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Nick G. on

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Gary J. on

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Julio A. on

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anibal Q. on

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JEROME C. on

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They were super helpful !!!

MAXIMINO M. on

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joette R. on

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Robert M. on

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Staff was wonderful

Don P. on

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Dropped off and everything handled perfectly.

JOSEPH S. on

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John G. on

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Luis O. on

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Kurt B. on

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Harry G. on

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ISRAEL R. on

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Nice people and great service

maria S. on

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JOSE V. on

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very good cus

Lee S. on

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LARRY K. on

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Jay B. on

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catherine M. on

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Keep up the Good Work!

John N. on

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VERONICA C. on

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Grate customer service..

Joseph A. on

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Anna R. on

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Gilberto R. C. on

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HILDNER L. on

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This was a flawless experience!

Henry P. on

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CHRISTINA L. on

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BRIAN Z. on

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The windshield was dirty on the inside and needed cleaned. The passenger cabin itself was clean. The customer service was great. This happens all the time when I rent from U-Haul...they always seem to forget the windows need cleaned on the inside. The customer service at this location was very good. The truck was in great shape. Overall a good experience.

DAVID D. on

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Jeannette G. on

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Tammy J. on

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I pre-registered online as it stated to save time at check-in , still had issues with showing credit card information and driver's license also the truck that was reserved for me was not there I was given another truck. This truck drives horrible, the truck felt like the tires were coming off the vehicle and also the AC goes in and out

Javier T. on

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First of all having the transmission of the truck to shift at 3k RPM every time to swallow gas was very dirty of U-Haul I drove 21 miles=$20 Thanks to U-Haul email offering moving help I end up hiring max movers thanks to them I rent the truck 3 days instead of 1 because they never show up in 3 different occasions. It was a very disappointing experience and I don’t think you guys will see me again

ELIZABETH M. on

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The Agent that assessed me at the location had me sign for " the mileage and the gas" so she said she ended up adding insurance after that was the first thing I said i didn't need. I called her once I was charged and she said " It was my mistake you will have to contact Uhaul because it has already been charged." They also charged me for extra Gas as well the worst costumer service I've had to deal with!!!

Marivil C. on

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WILLIAM P. on

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annie C. on

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WILLIE G. on

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The best people ever to work with. And I have been to many places most outgoing courteous helpful people I have met in a U-Haul place.

Linda B. on

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FRANK P. on

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JUAN G. on

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Ritchie C. on

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Best rental experience ever.

JOSE G. on

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Great service and excellent staff.

Eva D. on

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using the online tool is very helpful to book and reserve a truck but it was not accurate I had to start my move later in the day because the actual location didn't open til later than the time I booked my reservation for ... other than that I had a awesome experience Thanks

Jose F. on

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edward G. on

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Good service.

Felix S. on

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It would be good to have more smaller trucks available.

armando A. on

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Very good service thanks

CARLOS R. on

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RAMON O. on

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Awesome experience, fantastic!!!!!

John D. on

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Jacob M. on

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Cristobal C. on

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For me nothing, they have Excelent customer service!!!

DANIEL C. on

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Graig J. on

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