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RANKHSES D
Customer Reviews for Family Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible service and customer relations. I will never do business with these people again
Jessica HMight as well do there job for them...Empty on gas, dirty and damaged...
Jonah JNothing
lasunda lUnauthorized charges !
samantha LEasy going, informative, and very understandable.
Olterrio VPersonnel is amazing
Carmen HI will use this location again. I had past bad experience with other places which made me switch to Penske. But, this place have nice staff, very professional, and understanding. Will ise Uhaul again because of my experience with this location. Thank you
Ariel AThis is the location I was given to return the truck, the lady was extremely rude and said we could not leave it there. I told her to take it up with U-Haul, I was following what I was told and sent by email
Elizabeth Cwas treated professionally and with respect .
Harry WEverything is good.
Lascelles GBuenos días yo pedí x 40 millas y solo use 20 y ustedes no me devolvieron el dinero de las millas q no use espero x favor mi devolución. Gracias. Vilma Palacios.
VILMA PExcellent customer service
Lydia PThey give me a dirty truck , a they charge me a gasoline, and I left it same they give it to me I have proof,, I email to them and no answer back to me
Keny PI was taken care of right away and had no problems
BRUCE RPeople is very friendly and take care you
Luis CGood
OSCAR AFirst I scheduled to pick up the truck from 1:00 pm Till 5:00 They give the truck at 2:00pm Then they give me the wrong truck “ With no Gas on the tank I was in a tight schedule but I put Gas on the truck And I bring the truck back before 5:00 pm And they charge me for another day !!! I want a refund for the extra charge Thank You .
Herminio LAddress was wrong. No one spoke English. Wouldn't show us where to park. Rude.
Nina WI couldn’t use the app to pick up the truck. The truck did not have a working blower fan so there was no A/C or vent my entire trip and the trucks breaks seemed very weak I had reserved a truck with moving pads and there was no pads. The truck had a place for a dolly and a bag for pads but neither were available
Daniel MMy experience was very pleasant, service was quick and efficient, so I can't really suggest improvements.
Juan TThe truck was good for a last minute need but the truck had only 1/4 tank of gas which was nit enough for the job. I did not like that I had to think about refueling from the start of me entering the truck. I don't mind fueling up what I use but after I use it starting from a full tank. Also this truck had no air conditioning and here in Florida it get hot. These 2 things did bother me but I was able to complete my move.
Miguel TGreat customer service delivery
jackson m24 hours service will be nice
Luis MMore customers need to be more vigilant about the gas available in vehicle before leaving the lot I rented the truck and when I noticed were the level was and immediately call didn't have assurance that I was going to be honored so I returned without using it and now skeptical about sites for U-Haul
ERIC HCheck vehicle. The check engine light was on.
Paul MIf I rent a car at a specific location, don’t send me away to another location .
Curtis ATHE U-HAUL STAFF TREATED US VERY FRIENDLY, LIKE FAMILY, THEY HAVE GOOD PRICES, AND THE TRUCKS CLEAN.
RAUL FThe service was excellent but the truck had a few issues, check engine light was on, the driver door would not open with the key, but it was clean.
Carmen HThe truck was almost empty, at 4 miles away the Low Fuel light came on. I learned the previous renter was charged 68.00 for fuel and the truck was not refilled. The cab had not been cleaned, food bags under the seat. I was given BAD information from the person checking me out. I asked if I changed my mind and wanted to drive this truck to Ohio, how would I do that. She told me to just call the 800# and they would do it. I called and was told this truck could not be rented for out of state. I would have to return it, unload all my stuff, rent another truck from a different location then reload all my stuff in the new truck. UNACCEPTABLE.
Arney JEverything was great
Allen GThe customer service at the location was impeccable. Not only were the workers efficient and attentive but they were also professional and friendly.
STACEY RNothing, it was great
louise bBetter maintenance on the truck.
Carlos CCons. 1. Had to wait 1 hour AFTER my scheduled pick up time. 2. Representative at store location was rude. At one point said she was going to stop talking to me because (a. I told her my displeasure of not only waiting to pick up but also having to wait 30min for her to show up and (b. having to repeat myself for her asking the same question 4 times 3. Non compassionate employees for afterhours in situations where you get locked out of said vehicle. Even if you get the extra $5 coverage they wont do anything to help in the event of an accidental lockout that doesnt fall under their definition. They have the ability to send for someone to open the doors but only under their circumstances and nothing else. Pros. 1. Had a gentleman put a file in for a money guarantee if I was not able to check out on the time of my reservation. 2. Had a lady help in extending my hour lost from said not picking up on time. 3. Check out was at least decent when calling to return, phone app is a nightmare. Overall, location is terrible for pick up and the representative is rude. Nothing was apparently her fault and had told me it was the uhaul main company's fault for allowing online reservation earlier than 8am to happen because they "don't open until 8/8:30am and don't do the 24/7 app check out". If you're lucky to get a phone rep who is helpful, great and wonderful but if not, you're seriously out of luck. The ONLY reason I put 2 stars was for those 2 employees that were helpful and amazing. In the future, absolutely using a different company.
Mingee CGoogle maps doesn’t take you to this address. You have to keep driving another mile or so down the road. Limited parking. When we arrived to drop keys off, we were told we weren’t on the list to return at this location.
ANNA RGood trucks
WALIED SWas greeted at the drop off location they were very attentive to my needs especially when I let them know I had not been given the equipment as requested with the rental and also the condition of the truck which they now have to take on to make ready for the next client.
BARRY BNothing
Orven lThere was some stuff in the back and the dolly was just kind of flung in there. I returned it clean swept though. I was moving things to big to use the dolly but if I had smaller items it would have been free to use I guess. They were friendly at the pick up and I returned it after hours to make sure I did not bring it late and that was an easy process. Overall it was a positive experience but the rates have gone up quite a bit these days .99 per mile on top of these gas prices 1 day use cost me $450.
Andrew HThe parking lot was a disaster!!! Parking was impossible and when we finally were able to get a spot an employee or owner barged in front of us and almost hit us. We were supposed to have a dolly and they didn't have it for us. Comment at the front desk was corporate should have known we didn't have any. I would make sure we don't rent from this location again!!!
Beverly WTodo perfecto lo volvería alquilar
FRANCES FPrior from pick up a rental truck it would be good to receive an email with a Video/Tutorial on how to prepare your cell phone (Apple, or Android) availability to make the verification and confirmation process smooth and hassle free. Is too long.
Jorge LPlease check the operation of all parts of the trucks, since the passenger seat belt did not work
Douglas CMy first drop off was 829 FL-17 S, Lake Hamilton, FL 33851. On a lgas station that had a lot to drop off uhaul truck. Upon arrival, the store owner refused to take my truck. Due to limited space. He told me there was no space for me. I told him that i was supposed to drop off the rental truck there according to the rental contract i had. He didn't cared. After driving for thirty, i was able to drop off the truck in another authorized dealer/ mechanic shop after calling uhaul.
Pedro OExcellent
Jonathon lProfessional great customer service all around.
keith yNothing to improve on. Great place to go.
Raymond LGreat customer service from ladies..
GORAN GThe people at Haines City were fantastic!!! I am so happy that they had a truck available. But, this was my 3rd location that I had to go to pickup a truck that I had a reservation for. Why send me to a place with no truck, then one with a broken down truck.
Emile SThe agent did not do a walk through of the vehicle for damages before I signed the contract to receive the truck (there were no damages to the truck) nor did she inform me that the gas must be exactly where it was upon returning the truck (she only stated there is a .79 cent per mile charge). When I returned the truck she did a walk through and when I asked her what she was looking for she stated she was checking for damages, when I ask her how come she didn't do that with her before giving me the truck, now its my word against your work, she stated she does not do walk through with the customer and she was very condescending regarding the gas. I explained to her that her method of conducting business was unacceptable as she should do a walk through with her customer so it can be agreed before signing the contract to any previous existing damage and that she should inform the customer of the gas policy before delivering the truck to the customer which she failed to do and charged me for the gas not being exactly where it was although she failed to make the policy known. What she gave me was a condescending and a sarcastic remark although she was the one in error. I would not recommend anyone to go to this site. Period.
Felicia ROffice was full of customers when we arrived. Staff (young lady) was very polite to everyone and worked diligently so we were all taken care of promptly. Would definitely visit this location again for any Uhaul needs. Thank you for making this part of our move seamless.
Shelly WExcellent service
luis R