Customer did not leave a comment.Erin B.
Customer Reviews for Family Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent did not do a walk through of the vehicle for damages before I signed the contract to receive the truck (there were no damages to the truck) nor did she inform me that the gas must be exactly where it was upon returning the truck (she only stated there is a .79 cent per mile charge). When I returned the truck she did a walk through and when I asked her what she was looking for she stated she was checking for damages, when I ask her how come she didn't do that with her before giving me the truck, now its my word against your work, she stated she does not do walk through with the customer and she was very condescending regarding the gas. I explained to her that her method of conducting business was unacceptable as she should do a walk through with her customer so it can be agreed before signing the contract to any previous existing damage and that she should inform the customer of the gas policy before delivering the truck to the customer which she failed to do and charged me for the gas not being exactly where it was although she failed to make the policy known. What she gave me was a condescending and a sarcastic remark although she was the one in error. I would not recommend anyone to go to this site. Period.Felicia R.
Customer did not leave a comment.Brian F.
Office was full of customers when we arrived. Staff (young lady) was very polite to everyone and worked diligently so we were all taken care of promptly. Would definitely visit this location again for any Uhaul needs. Thank you for making this part of our move seamless.Shelly W.
Customer did not leave a comment.Argeny F.
Excellent serviceluis R.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.VERONICA C.
There was an issue with pick up, a previous truck was not delivered to this location meaning there wasn't a truck for me, despite there being several trucks in the yard. Customer service reps were not terribly helpful, at one point arguing with me that it was more of an inconvenience to them and that they didn't have to help me (I was moving house!!!). Eventually they relented and gave me a larger truck that was in the yard. Probably won't use this location again.Simon P.
Excellent service!! Fast and easierJULIO S.
Customer did not leave a comment.Luis M.
The petite lady at the front was so nice and sweet! They were very helpful and accommodating. It was a very smooth and easy pick up and drop off.Corinne D.
Customer did not leave a comment.edgardo O.
Customer did not leave a comment.Ricardo P.
Customer did not leave a comment.Ricardo P.
Service was amazing. Rental and return was quick and easy. I like that they all had mask and provide Clorox wipes to wipe the steering wheel, handles and anything I wanted.I would use again and highly recommend. Angelique (sorry if I spell incorrect) was wonderful! Thanks for making one part of my moving easy!Wanda S.
Customer did not leave a comment.kevin O.
Customer did not leave a comment.Candy C.
Customer did not leave a comment.marlenne H.
Great service, very small location so it's hard to park the truck. Aside from that, a very good experience!Willie H.
Horrible service. Does not follow HIPPA guidelines to protect your sensitive information.Taneisha D.
Customer did not leave a comment.Johnnita B.
Customer did not leave a comment.pamla J.
Great Location Very Friendly ServiceIra M.
Customer did not leave a comment.Ricardo R.
Customer did not leave a comment.James G.
The people I deal with at family tire are great people to work with.Cherie S.
Person couldn't find the return information, gave us the wrong address when we tried to confirm. Humans it's simple look through all your information before turning the customer away so fast.Jayani M.
Customer did not leave a comment.Boyce B.
Customer did not leave a comment.Laura V.
I'll be back again!Ira M.
Customer did not leave a comment.RICKY H.
Thanks for your service.Sandra V.
Customer did not leave a comment.steven N.
This is my 2nd time I rent from this please they are so kind and respectful I will give them a 5 STAR THANK YOU AGAIN LOTS OF BLESSINGS. Great place to rent a U-HAULCARLOS R.
Customer did not leave a comment.Nelson M.
Sales people were very friendly.Lillian A.
Even though we're going through the COVID-19 pandemic we're were well taken care of and courteously.Leovigildo G.
Customer did not leave a comment.claudia R.
Excellent good serviceluis R.
Customer did not leave a comment.MARIO S.
Customer did not leave a comment.Hyun L.
Customer did not leave a comment.CHERIE S.
Customer did not leave a comment.cherie L.
Customer did not leave a comment.ROEHL R.
The pickup place and personnel were fine but my uhaul broke down with a bad starter and it took 3.5 hours to have someone come and look at it. They did not fix it but did get me back on the road because I had to go to work. I was understanding that things happen, polite about it to everyone else but I was sill charged the full price even though I delt with all of those inconveniences. That is horrible customer service! I rented two uhauls in 3 days for close to $300 and this is how it is handled? Very sad!!karla K.
Customer did not leave a comment.antonio R.
The lady in the office was very nice, however the employee that did the hook up routed my wiring harness too tight. my harness was ripped out from under my vehicle. when I returned the equipment all I was told was "were sorry about that" It is going to cost me more than the equipment rental to install a new wiring harness.david A.
They charge me twice the rental rate and they charge me wayyy to much for the gas....I will never use this place againmelissa C.
The gasoline is so expensive, and i dont like to be worried about the miles all the time.Heidy R.
Customer did not leave a comment.Alberto V.
They said I went 1000 miles I went. 33 . Then they came back charged me second times and say I went 64 miles a lie just making up milesZakiya L.
Customer did not leave a comment.Ruan P.
A serious lack of professionalism and then overcharged me to top it off.Albert N.
Very nice cooperative peopleLuis A.
Customer did not leave a comment.Tara T.
Customer did not leave a comment.mike F.
The process of picking up the truck with the mobile app is too complicated and takes too long. I was also charged miles when I was not supposed to be charged as a location to drop off the truck was farther than I could findGEORGE A.
Customer did not leave a comment.cesar R.
Nothing. Thanks??Kimberly C.
Customer did not leave a comment.JEAN B.
Customer did not leave a comment.Henry P.
You send me to a farter location. And I pay more money. That was not right what you people did. Thank you.Oscar R.
Customer did not leave a comment.Wilfredo R.
Newer trucksDonnie R.
Customer did not leave a comment.David C.
Best customer service I've experienced with local dealer. They are to be commended for their great attitude and sincere compassion and patience . Please let them know how grateful I am.John C.
Customer did not leave a comment.Tonya A.
The staff was very friendly and courteous. The rental went very smoothly. I will return if I need to in the future and I would refer my friends.Debra T.
Customer did not leave a comment.OSCAR R.
Customer did not leave a comment.John B.
Nothing, everything was smooth and easy transaction.JOSE A.
Customer did not leave a comment.cesar L.
Customer did not leave a comment.Jose G.
You did great very helpful cant think of anything else you can do thank you very muchevelyn M.
Very nice people to deal withScott H.
Very pleasedLarry C.
Very polite and helpful!Tanya H.
The location was a bit difficult to find late at night. There is no lighting at this area and after hours you have little to no options of where to park.Aileen D.
Customer did not leave a comment.Marisol B.
The staff was great, however the trucks air needs to be fixed.Adam B.
I think Uhaul should do a better job with guaranteeing that the truck size you order is available upon pick up. I ordered a 10 foot truck but only 15 foot trucks were available when I arrived for my scheduled pick up. I wasn't charged more, and thankfully only needed it for 20 miles.. But a 15 foot truck uses more gas than a 10 foot truck, which could significantly increase gas costs. Overall, the bigger truck worked out fine for me.Lori C.
Customer did not leave a comment.John R.
Customer did not leave a comment.Jose R.
Very friendly and willing to help. Wonderful customer service by the lady at the front counter.joel D.
Customer did not leave a comment.Kristina R.
Very friendly and professional. I would recommend them anyday. Had a small issue with a fuel reading and promptly handled and will be correcting.Isadora O.
Very professional and courteus customer service. Everything went great with the equipment and it was maintained. Great staff to work with. Thanks so much.James L.
Customer did not leave a comment.EDWIN G.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Nick G.
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Julio A.
Customer did not leave a comment.anibal Q.
They were super helpful !!!JEROME C.
Customer did not leave a comment.MAXIMINO M.
Customer did not leave a comment.joette R.
Staff was wonderfulRobert M.