First of all, the woman at Roger's was very professional and gave as outstanding service as she could, so this isn't about her. This is more about the downside of their current dealer system. Truck's right side tail lights were out on the truck we rented. They gave us a smaller one (it met our needs) and once we pulled away we discovered those tail lights were out as well and tires were low on air. We were told to call roadside assistance as they couldn't help since the truck was already dispatched. When completing the online request for road-side assistance was told those particular services (other than air for the tires) were not covered under roadside assistance and we would have to pay for the expense. So we filled up the tires ourselves (ok with that) and drove without right side tail lights and turn signal.
Kenneth R
Rogers Of Hale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hale, MI 48739
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Customer Reviews
- 4.0 Average Customer Rating
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Very helpful and friendly people. Angelina and Brian were amazing!
JOHN HNeed an employee on weekends to provide service; in store associates had to handle the reservation pick up. They weren’t very knowledgeable as the gentleman who runs it. Other than that, service was great. We used hale haul several times.
Juliann TIt was a grocery store parking lot. Clean ad sny other
CHARLES KEverything was fast and efficient when we dropped off our trailer.
RICHARD C