Have a dedicated person to focus on helping you and not multi tasking.
JOSEPH P
Hastings Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hastings, ON K0L1Y0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The rep at this location, 'Vin' was busy making pizza when I arrived. I stood at the counter for several minutes before I asked if someone would help me. He waved me over to the pizza oven area. I explained what had happened, and that I needed a refund for the blankets that I didn't receive. He told me he would help me in 30 minutes. I thought he was joking. I asked him if he was the uhaul rep? He replied yes, but he had pizzas to make. He told me to return the truck on the uhaul app. I followed the uhaul app instructions, and returned the truck. I went back into the store, and advised that I had returned the truck, and asked if he could issue my refund, and he told me to "call uhaul". The whole process was aggravating. The day before pickup, my pick up location was changed from hampton (3km) to Oshawa (24km). Then the day in picked it up the truck, i received a msg that my drop off location was changed from Norwood (20km) to Peterborough (58km). I had to call and have my drop off changed to Hastings. Uhaul needs to serious rethink having Vin as your Hastings customer service rep. He could not care less about me or my business with uhaul. Very disappointed. And I still require a refund for the blankets I ordered.
R WThe cab of the truck smelled terrible.
Sarah TWas not available until 1.5 hours after I reserved it. Was supposed to be a 12 hour reservation but was told I needed to take it back after 3.5 hours. Total waste of time and money.
Shauna CThe pick up location is a Convenience Store/ The trailer was buried in a snow bank and I had to dig it out. There was no jack to lift the hitch up. The owner tried to help and we got it connected but both hurt our backs. Basically the location was not set up to deal with a trailer pick up. When I returned the trailer yesterday he told me to back in in beside two U-Haul trucks. I asked for help taking the trailer off and he claimed to have a "broken back" from Friday night and would not help. Claimed it was my responsibility to find help if I need it and just go away??? Luckily one his clerks ( middle age woman) volunteered to help and with her, my wife and I we got the trailer off. Needless to say I was not impressed by the service - this location is not set up to rent trailers. On the positive side I had a great interaction with the U-Haul Dealership in Peterborough. Although my rental got compromised (renter did not return trailer I was to pick-up Friday) they found the one in Hastings as a replacement. It was much appreciated and I would be happy to deal with them again. If you need any additional details you are welcome to contact me
Christopher D