It was a relief with the help provided and the professionalism was outstanding!
Edwin E
Genesis Design Build Group Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Havana, FL 32333
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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I just want to clarify that this time was not a good experience at all. This review is for A1 Autosports. We reserved our truck for a local location 3 weeks prior to be told the day before we had to now drive 45 minutes to a Florida location to pick up the truck. We stated that we would now need the truck at 10:00am when I was told the new location opened. We arrived at 10:00am to find no one there. At 10:40 another employee stated that the person that does Uhaul was not there and was told he had a personal issue and would be there in 10-20 minutes. After waiting around an hour we called Uhaul to see if there was another location we could pick up the truck. We then drove another 10 minutes to a different location to pick up the truck. However, they did not have the furniture dolly that I requested so we then had to go back to the original location to pick that up only to then be told he did not have it. I ordered this dolly to move extremely heavy items. When I called U-Haul to see where I could get a dolly I was told she could not look that up and I was just out of luck. This experience was ridiculous and completely unacceptable as it took up 3 1/2 hours of our move time and did not provide us with the items I ordered.
Timothy RThe owners were very kind and responsive. Thank you
Baker WThey were so nice and helpful, and made the whole process simple. Their customer service was above and beyond even my high expectations and I will recommend them to anyone who needs a rental. Thanks again!
Dianna BI would like to speak to a district manager about this rental and issues with the truck as well as the rental of the dollies. To me issues with this rental.
Sarah M