Customer Reviews for Genesis Design Build Group Inc
(U-Haul Neighborhood Dealer)

31 reviews

1500 Fl/Ga Hwy   Havana, FL 32333

(850) 854-8944

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 11 am–3 pm
Special Operating Hours
  • 7/14/2024: Closed
  • 7/15/2024: 8:00 am - 3:30 pm

Services at this Location:

Contact Us

(850) 854-8944

1500 Fl/Ga Hwy
Havana, FL 32333

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 11 am–3 pm
Special Operating Hours
  • 7/14/2024: Closed
  • 7/15/2024: 8:00 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerome F 
Rating:
3.0

I reserved a small 8' x 6' trailer, 12 blankets and 1 dolly. They only had the 8' x 6' trailer. Said that someone else took all the blankets and dollys.

Robert L 
Rating:
4.0

This location was a savior. The original pick up location which I had reserved online a week in advance was closed during scheduled business and pick up hours. Fortunately- after way too much effort as a customer I got a solid phone rep to find the location and happened to have what I needed.

Dan A 
Rating:
3.0

On the day of pickup, the personnel at this location were very helpful and everything went smoothly. The only issue I have with this particular location is that nobody was available to answer the phone the entire day prior to pickup. I kept calling to confirm that my equipment would be ready and available the next morning, but nobody was picking up the phones, nor did anyone call me back after leaving a voicemail.

Stephen M 
Rating:
3.0

Customer did not leave a comment.

Seth M 
Rating:
3.0

Keep pets out of the business

wayne u 
Rating:
5.0

Very nice people. Great experience!!!

Patricia N 
Rating:
5.0

Customer did not leave a comment.

Bettsy W 
Rating:
5.0

They were amazing starr to finish!!! I wish I had found them sooner. Amazing customer service, extremely fast professional service, and immaculate equipment!!!! AMAZING AMAZING AMAZING!!!!!

Elizabeth R 
Rating:
5.0

Very impressed by the UHaul team.

Caroline M 
Rating:
5.0

The staff was very friendly and helpful. The truck was clean and ready to go.

Alexander G 
Rating:
5.0

She was so sweet understanding and waited… Thanks again

Yoshiayo C 
Rating:
5.0

These are good folks. Worked with me on everything I needed. Would highly recommend

hugh s 
Rating:
5.0

Customer did not leave a comment.

Maria L 
Rating:
5.0

Very nice people.

kyle n 
Rating:
3.0

BETTER HOOKUP INSTRUCTIONS;

james w 
Rating:
5.0

Laura and her husband that work at this U-Haul were so helpful such at stressful time. they made everything so easy for us and went above and beyond. I highly recommend this U-Haul..

Joseph S 
Rating:
5.0

They were fast and very nice to me

Austin C 
Rating:
5.0

Customer did not leave a comment.

Lori S 
Rating:
3.0

Customer did not leave a comment.

Brian S 
Rating:
3.0

Customer did not leave a comment.

Verronda B 
Rating:
3.0

This was the 3rd location I was redirected to in the first 24 hrs. The last came after pick up time and was driving not reading text from uhaul.

Kendrick M 
Rating:
5.0

Customer did not leave a comment.

lori s 
Rating:
5.0

Customer did not leave a comment.

Marcus B 
Rating:
3.0

Nobody was there and I was not made aware of that at the point of rental, or after. Would have been nice to know that so I could have checked in online.

David P 
Rating:
5.0

So very helpful and kind!

SHERRI M 
Rating:
5.0

Keep doing what you’re doing being friendly and clean equipment

Ernestine H 
Rating:
5.0

Customer did not leave a comment.

Kyle B 
Rating:
4.0

Truck mechanic issues needs to be fixed

Dot L 
Rating:
1.0

To get me what I reserved. I reserved a 10ft truck they gave me a 26ft truck. It was too big. I couldn't get it into the area I needed so I was to unable to use the truck I paid for.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

Aide P 
No reviews have been submitted for this location.

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