Awesome customer service 🤩
KIMBERLY J
Hemet Auto Air
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hemet, CA 92543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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As we pulled up to the location we witnessed a homeless person exiting the cargo area of the truck we rented. The U-Haul contact person was not there when we arrived at the appointment time. We had to wait fifteen minutes for him to show up. The gentleman seemed to not know a lot of details about our reservation, including our quoted price. After completing the transaction, he pulled the vehicle to us. The fuel level was less than indicated on the contract and needed to be adjusted, which took more time. We then inspected the cargo area and found 7 or 8 empty pallets and food wrappers and other trash. The gentleman and another employee had to clean all the debris out of the truck, adding even more delay.
Ron BThis agent also really didn't want to be bothered with me. He had auto repair customers and helped them even if they came in after I did. After taking the trailer off my truck, he left it parked at the far end of the property instead of pulling up to the office where I was. He walked back instead of driving. It was stupid.
Samuel TThis guy was rude and inconsiderate. He was focused on his auto repair business and made me wait while he helped other customers who came in after I did. Then after disconnecting my trailer, instead of pulling the truck back to the office where I was, he left it parked at the far end of the lot so i had to walk diwn there/engine running/door open/with my wallet and phone inside. He was just clueless about service.
Samuel TExcellent service
ANTONINO M