The people at hemlock ace hardware, knew nothing baout renting it took me 1hour to rent a small trailer. He made me do iut and hook up and drive up front for pics. An hour down the road the tire wasnlosing air, come to find out it had a buldge and it was bare. Had to have it changed. Then Uhaul had me take it to a olsce 30 miles away when i passed a dealer 10 minutes aways spent 2 hours on the phone woth cistomer service. An hour trip took me 3.5 hours due to the tire and it bounced so loud from the hump i had a severe headache. They ahould no be a dealer. Then when i dropped it off a young kids sais” just out over there” and go. I asked for a turn in receipt and he said i don’t know how. It was a trailer from hell and very in safe
DENNIS M
Hemlock Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hemlock, MI 48626
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- 4.0 Average Customer Rating
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Pickup Customer service agent was no help. Never showed us how to hitch the trailer or check to make sure it was correct. The trailer safety chain was broken. We had to purchase a new one to tow safely.
Andrew Nwe had issues in getting a car hauler rented due to vehicle size ( 1500 chevy truck pulling a chevy impala sedan) and person working did not explain issue up front - took too long to get it processed and only after we said we had access to another 2500 GMC truck... the other thing was that with this car hauler the clearance is not proper for smaller sedans -- plastic airflow guard under front of vehicle scraped front cross beam and could not open doors of vehicle because of the wheel housing of car hauler... it got the job done but!!!!
DANIEL BWheels are rusty and flacking
KEVIN BTrailer lights worked intermittently and trailer was filthy. It was full of mud and debris, had to wash it out before it could be used.
JUSTINMICHAEL-LA H