They did not come help me attach the trailer, I had to attach it myself. This would not necessarily be a big problem, but their trailers are parked behind an abandoned building that homeless people were sleeping outside of, so I did not feel safe grabbing it on my own. I made a reservation online and they made me re-sign up in store for the rental pickup. They upcharge me for the safety package after I declined it, and I didn't realize until after payment as the screen they showed me for payment didn't include the bits and the total. They were not friendly.
Stephanie M
United Travel Plaza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hendersonville, NC 28791
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Was hard to find, no signs
Brian mSee Case #53786595. On 7/3/25 I was told by Courtney I would receive a phone call from a manager within 48-72 hours. I explained to her if I did not get a call (2nd time I requested) that I would dispute bill with Amex. Did not get a manager to call me and gave me $50.00 credit--not enough. Now In dispute with Amex. ALL you had to do was CALL ME. Very unprofessional.
G SThe staff was friendly but absolutely did not know how to navigate the U-Haul software for check in. I actually had to do it for them, which was troubling.
CLIFTON JVery tight and cramped location. If I had returned the rental with the rv I would never had been able to maneuver in the parking lot. The associates were outstanding during the check in process.
MILES R