My reserved vehicle was not there when I went to pick it up. A text message notifying the reassignment of the pickup location to another U Hual lot was sent out only 19 minutes before my pickup time, which I didn't see because I was driving to the U Haul lot. I had to drive another 40 minutes in pouring rain to the other lot, and then drive back in town to conduct my business. The U Haul team was not apologetic nor sympathetic and only offered 45 miles in credit for my troubles.
Xian Z
West Point Auto Spa And Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Highland Falls, NY 10928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Total lack of safety concern for customer. Poor customer skills.
CARLOS APicked vehicle up at 1/8 of fuel. Dropped vehicle off at same fuel level and was immediately charged for fuel. No help from this location. No call back. Nothing. I don’t recommend this location based on service.
Benjamin TEmployee was very knowledgeable and helpful
Thomas HWas not attached properly and came off my hitch. Trailer tongue was not 6-8 inches off the pavement.
Suzanne H