The staff knew the truck was 2 miles away the entire rental period. I called in. They called me. They KNEW I WAS keeping it longer because I'm dealing with evicting a tenant. I was charged THREE TIMES with an additional almost $200. I was also yelled at by the owner twice on 2 different calls and HUNG UP ON. The staff knew i had the truck. Did not notify me that there were late fees even though they knew I safely had the truck and stayed in touch during the 9 days. The truck was driven 5 miles TOTAL. Straight home. And back. Also I was not given a receipt to review when I returned the truck. As nice as some of the employees are this is completely unprofessional conduct ESPECIALLY by an owner. He yelled at me because his staff did NOT put notes in the system that we had spoken and I still had the truck. That is not my responsibility. I do not like to ever give poor service. Ever. And in this case I am angry and disappointed that I was overcharged. When I notified them I was keeping the trick. THAT WAS THE TIME TO NOTIFY ME I WAS SUBJECT TO FEES.
CINDY P
West Point Auto Spa And Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Highland Falls, NY 10928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Everything went great. One way from NY to NC with no trouble.
VICTORIA RExcellent experience. Smooth, efficient, quick in and out. Thanks.
Jim GSuper convenient, courteous and thorough set up and processing. This U-HAUL location was excellent. Thanks.
Jim GReceived a text that the van would be reported stolen 2 days after I returned it. I guess no one checked it in or whatever they do in the system, for 3 days. I called and the guys said ok I'll take care of it and hung up on me. The vans are always filthy, the door is broken and won't close all the way and the oil needs to be changed. I'm sure that will be blamed on a customer when it breaks down. These guys are supremely lazy and uninterested in my business.
Joseph R