This location is dirty, smelled of marijuana and the clerk was unprofessional. When I came in to return, she took the keys and said “I will let the boss know you dropped”. I asked if we needed to inspect together (because I wanted to point out a gas issue). She said there’s was no need, the “boss would handle it”. I guess he did, they charged me for gas and for cleaning. When I picked the truck up, there were 23 miles to empty! When I dropped it off it was 28 miles to empty. The only reason I had a truck this large was because they didn’t have a smaller one where I picked up! I moved a dining room table and book shelves that I had in storage. The truck was NOT dirty! There was nothing left in the truck and it was returned in the same condition as it was picked up in- CLEAN with NO GAS! I will never use uhaul again. We have moved all over with my job and I have never had these issues. Thanks to the treatment we received at the drop off location!
MICHELLE M
Eastwood Discount Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hilliard, FL 32046
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Customer Reviews
- 4.0 Average Customer Rating
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Two of the three transport trailers didn’t work. Third one was dirty and had oil/grease all over it but worked, so I hooked up to that one.
Robert STrailers are parked down in a ditch are so hooking up the trailer kept wanting to roll backwards down in the ditch.
Patrick PVery helpful and understanding of how to get the truck
Adam MThank you. Everything went well!
Deborah G