1. renting a vehicle with share 24/7 is too time intensive. If I do rent in the future, I'd rent from a business that has a live agent. 2. there are some glitches when intersecting with the online site and/or app. If you request a vehicle of a certain size and its unavailable at that location, it directs you to the next closest location instead of informing you its unavailable. Period. Instead, I go through the entire remting process and finally pay only to find out I rented a vehicle 100 miles away?! Then I had to go back in, cancel and go through the process to rent a smalle vehicle. 3. I spent 1.5 hours at the unmanned rental space trying to rent a vehicle. I finally contacted a customer service rep who walked me through the process, 4. The lock boxes to retrieve key was across the street, down the block a bit. There should be better signage or directions where lock boxes are located. 5. The locks used to lock key boxes are the round locks. Hard to see numbers/letters of combination cause the boxes are mounted too high on the wall?! 6. The truck box was dirty. I had to sweep it out before using it. 7. Change the drop off process to video. I take 6-7 pictures then it won't allow me to promt through? So I have to take another 6-7 phots to close the process. Change it to video. A person can walk around vehicle.. film inside, outside, etc.. done! One file, one time. 8.
David C
Hawaii Collision Center
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Hilo, HI 96720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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JC was awesome. Super helpful and went out of his way to help.
Darla HThe UHAUL remote pickup is a bit difficult to use.
Linda HFirst time I did the complete order on line , the pick up and drop off went very smoothly!
Richard RInstructions for getting the key is a little difficult to follow.
Terrance C