This has to be the worst location ever. Ole Jaba da hut leaning over the counter, telling me the uhaul dont open till 11 when I got there at 9. She says you ain't got to return it till 4. No shit dumbass I finished early. Then she proceeded after I came back at 11 recommending that I move the unit for her multiple times, all the while Mr. Luther Wills who is the owner downs a 16oz Coors light at 11 am illegally inside his little sanctuary. Customer service. Non existent. You want to talk about unprofessional redneck dumbass pieces of shit. Here you go. These fuckers couldnt pull a blade of grass out of a lawn. Save your time and avoid this shit show for as long as you can.James A.
Moving Truck Rental in Hinton, WV at Triangle Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hinton, WV 25951
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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There was confusion as to what time I could pick up my rental truck. When I reserved it at the brick an mortar location, I was told that I could pick up the truck early by just getting the code for the lock box via my email. Instead, I was later phone called back saying I had to wait until there was someone physically at the pickup place to get the truck. This delayed our travels by 4 hours.John V.
Did not want to help me with drop off. Had to call Uhaul and they was so helpful. Couldn't have asked for better help.James B.
we were treated very badly on our return and had to pay an extra $ 14.00 because they didn't open at nine am and that was the turn in time for the u haul and they tried to charge us another $ 85.00 for another day since its there fault they don't open before nine am or at 9 am so at this point I am very disgusted with the u haul drop off location triangle one stop in Hinton WV 25951Orville B.
I had wanted to do in-person pickup in Hinton because my on-line access there was very limited; however, the contract was for on-line pickup. The attendant at Triangle was very helpful and worked it so that I could do an in-person pickup. That saved me a lot of frustration.George W.
Great peopleSusan K.
Nothing its all goodNathan T.
The staff there was very rude and hateful and over charged me even when i brought it back be4 it was due to be brought back i rented it for 4 days only keeped it a day in a halfVal-Angela B.
The Hinton WV location was rude and disrespectful to me. I will never get a uhaul from them. AgainBrittany G.
We got exactly what we needed at the time it was promised. Danielle was so sweet & helpful. Completely satisfied. Definitely recommend this facilityJoseph G.
Very unprofessional employee who stated SHE was the one in charge of Uhaul there. She was rude, threatened myself & husband, using filthy language, etc. We and our company has used Uhaul throughout the United States and never have had one issue until now. Will NEVER nor ever recommend this place to anyone to use! We requested help when picking up the trailer and was told by the store employees there was no one to help, we asked for check off list or for someone to inspect the trailer because it was left with woodchips it appeared in the tracks and was told they didn't do that as well. Yet this woman screamed at us that it was "fucking filthy" EXACT words to is even though that was how we received it. It is not a customer's place to clean someone else's mess after noting this to them beforehand.Lisa S.
No help hooking up equipment cluttered and hard to maneuver 1 hour wait because of lack of employees will not rent from them againMichael S.
The site was a bit confusing as to where to drop off, but it was dark and rainy.Frank S.
They were very informative about uhaul.Buck C.
Great people.Nancy G.
The hours are very short, 11-4:30. Make it hard to get an early start.Edward J.
The customer service is not the greatest. It was like we were a problem to them.stacey C.
Did not have a dolly or pads in the truck.Corey W.
Reconsider the establishments and personnel you consider letting work under the UHaul name. I feel robbed and cheated from my expierence and hard earned money spent after having to encounter such a hateful and degrading situation.Carlos K.
The agent was just great!! Very knowledgeable...friendly...helpful and accommodating. You should model all your locations after this one!Sonja P.
I did mobile service so the truck would be ready at 9 am, got there, clicked pickup truck. It said, no truck was assigned to call Jeff Bowles. Called Jeff and he said just go in and all would be fine. Went inside to find out they would not do the rental until 10:30. Called Charleston again, a reservation person called me back, she processed everything with her, contacted the store and told them she processed it. All we needed to do was walk in and get the key. Went back in to it's not in our system and we don't have a card on file for the charge. At this point the card had already been preauthorized, so I went back in to my online banking to show them and find there was 2 preauthorizations for the same amount. So called Charleston again, she said she only charged it once, but they would drop off when the final went in. Went in to get the key, and had to do paperwork all over again. Also was charged for the safe move when I declined it when I made the reservation. The mileage was also off by one mile on paperwork and what was actually on the truck, paperwork had a 3 on the end when the truck had a 4 but I wasn't arguing over .69 cents. After turning the truck back in, rather than dropping the 2 preauthorizations and doing a new charge, I was charged the difference for the extra mileage, therefore still having money tied up in preauthorizations that shouldn't have occurred. I called Charleston again, the system was locked up or something and they could tell me nothing. Have to check back tomorrow. It was one hassle after another when it was suppose to be a simple online reservation.Patrick M.
The people work here seemed to not care about customers. The first day, we cant help you right now we are to busy. Go on the internet and make a reservation come back tomorrow. I came back with my reservation. Still not super friendly but acceptable. The mechanics in the garage attached were drinking beer from a cooler in the garage. I could not get anyone to help me check the lights. I asked if I could get a military discount and was told they could not find the option. I also asked if I would get a partial refund if I returned the trailer early and was told yes. This was not the case. I was charged for a return rental, it was fixed and then charged for the one way rental and I am still waiting for the one way to fall off my card.Eugene B.
The place i picked up the trailer was not knowledgeable. I did not receive a hand book, the trailer was filthy, the trailer was not hooked up correctly causing damage to my light hook up, the left top light would not signal left nor did it signal for braking. Quite frankly it was a horrible experience.Melissa B.
I reserved a truck in Princeton on Thursday to pickup on Saturday. On Friday, I get a call that no trucks were available in Princeton and would have to drive 30 miles to Hinton. Why would the website say a truck is available 2 days out?? It took almost an hours time to get and return with truck.William B.