The location was supposed to be open till 5:00. I got there at 4:00 and they were closed. You couldn't get a hold of anyone and ended up having to drop off in the Dropbox. I left it with slightly over half a tank. I was supposed to have 5/8 in the tank and they charged me for 5 gallons of gas. That's ridiculous. I was maybe a gallon short. I would like refund for the $20 in gas and the $12 Dolly that I rented
Jacob T
Lavish Living
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77003
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Customer Reviews
- 4.0 Average Customer Rating
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Absolutely would not recommend. No one was present at location for pickup and I had to wait over one hour. U-Haul was parked behind multiple other vehicles which I then had to move just to access my vehicle. Vehicle was in disrepair and dirty. Upon returning there were no parking spots available so had to wait again and then wedge the truck in so I could finally end the miserable experience
Theodore CThe franchise should be eliminated. Small-no one on site. Had to call operator who processed over phone while standing in blazing sun in sketchy part of Houston. "Assistance" guy eventually showed up on a scooter without shirt and pants hanging down over exposed boxers. He left without speaking, returned again. Directed me (to go in wrong direction on one-way highway feeder road) me to another site a few blocks where trailer was located. First hitched car to FILTHY wrong trailer (dirty and should be removed from fleet). DO NOT USE THIS OPERATOR.
Pandora SOpening location on time, treating customers with respect, and not trying to start arguments/fights with customers.
GABRIELLE LVery personal guys family own business the dad helped me in the office. The son got the equipment together.
james r