They run me the truck with an ABS light and attraction control light.. on which should’ve been an indicator that something was wrong with the truck hundred miles into the trip. The truck catches on fire… leaving me stranded alongside the road for over an hour and a half for a tow truck.. when the tow truck driver showed up and we went to take my van down off the car transport. We realized that the car was never properly secured to the transport correctly, and probably would’ve eventually fell off the back of the trailer and the more than 1200 mile drive. .. they put me up at a hotel but it was 24 hours later from when the fire started to when I got back on the road after they hired movers to transfer everything from one truck to another and right before the fire I had just put $120 in gas in it oh and the fire was right next to the gas tank no less… I would think that there would be a substantial refund for the trauma and inconvenience of this trip
GARY G
Reliable Autos
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77007
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Customer Reviews
- 3.0 Average Customer Rating
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The employee was very helpful and provided excellent customer service. It was a lot..so clean and inviting not exactly but it was fine
MARGARET MNot sure where all the bad reviews come from. Yes there are some potholes in the lot, but otherwise there is nothing wrong with this place. The lady at the shop that checked me in was professional and explained everything to me. The gentlement in the yard was friendly and helped attached the trailer. This is a great UHaul; I will definitely use it again if I need a UHaul in this area.
Aubtin ZThe helper was fantastic.
TODD MI was overcharged for my u-haul that I had for 2 hours max! The gas was given to me almost on E. I traveled maybe 11miles total, had insurance coverage, and a dolly and I was charged 97.11 for 2 hours! I reached out to the place and they have not contacted me as of today to resolve the issue.
JADA R