Luna was absolutely AMAZING! She was professional and engaging while still being extremely efficient! This has been my BEST U-Haul experience to date! I HIGHLY recommend this location!
SULTANA N
Raw Financial
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77011
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They unfairly charged a cleaning fee of $25. We brought back the truck clean. We didn't keep it for the 2 days it was reserved for and brought it back the same day. I have never been charged a cleaning fee for the many Uhaul trucks I have rented before. So I know this was done just to get extra money.
BYRON JFriendly sine you come in
Dora RFast friendly service. It was a great experience thank you.
ADOLPHUS SI reserved and confirmed my rental at a location closer to home online. I opted for the mobile pickup using the app. I also declined any extra services including all insurance since my insurance would cover me. On the morning of pickup I was notified that there was change of pick up from my original request and needed to come to this location for the pick up which was further from my home. I was just grateful to have a truck. When I got to this location everyone was nice and although I had chosen a mobile pick up, I ended up having to go inside and complete the process in person. I didn’t notice until I was dropping off the truck that I had an extra charge of “save movers”. I had declined everything online. I returned the truck earlier than expected and when I asked the gentleman about the charge, he asked if the lady that helped me that morning had asked if I wanted it, which she did not. Then he said that I should’ve checked the charges before I left the property with the truck. He’s right. I should’ve since this was not the first time I rented a U-Haul at this location and the same thing happen the time before. Beware of any added charges they impose without your knowledge. Lesson learned. Never again.
Juan G