Rented a trailer that still has prior customer's padlock on it. Had to have roadside assistance come out to remove it. Also, location is a used car lot. Muddy with overgrown grass. Not pleasant.
Hervin G
JF Global Holdings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77045
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Customer Reviews
- 4.0 Average Customer Rating
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The location was changed after having made my reservation weeks in advance. The lot on South Post Oak opened later than the Main Street location and the U-Haul representative was late (sent a friend to unlock the gate) and unavailable till noon. There was only one car trailer, had a flat on RH rear and different license plate than was told. We had to take this trailer and was required to buy a Milwaukee compressor to fill the tire with air every couple hours to protect the half-worn tire. Poor service and poorly maintained car trailer. Not a good experience. Sorry to have to report and am being honest. When on the road met a gentleman who had previously worked for U-Haul. He told me to file a report and ask for compensation, but after my experience with desk attendants I’ll let it go. Thank you. Gary Thomas 713-859-1200.
Gary TEverything was very good.....people was efficient and quick with the rent process
Richar DWill never get equipment from this place again. They gave my reserved truck away and the one they gave us was dirty
Jessica RThe personal at the drop off location were so helpful. Really great customer service!
Kimberly V