The building at the drop off was not manned, the sign on the building said private property, the door was lock. I was unsure for safety reasons to knock on the door because of the sign. I called the location number twice before I got someone on the phone.., a worker instructed me to park the truck and leave the keys in the drop box. I did.STEVEN J.
Imperial Auto LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Houston, TX 77045
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I had a good experience there was no problems doing this rental I didn't experience any problemsMELVYN W.
Van was ready, check out/in was fast & convenient. Customer service was Awesome!Dawn W.
Equipment is in front of a boarded up building with the address spray painted on the outside wall. No attendant is at the facility and its just plain unprofessional. 10 minutes after my arrival, a group of men drove up with one wearing an untucked shirt with a UHaul emblem.... While the men were polite this was NOT my expectation of dealing with UHaul.Harold M.
They do not have a regular return capability. When I took the truck back, on Saturday, around 2pm there was a bbq truck over there in the parking lot and nowhere to park. The guy from Imperial Auto told me not to park next to the cars on the other side. He removed his car from the other side, next to the bbq truck and I parked there. I was a couple of hours late but he updated our contract till Monday morning. I do not have time and energy to fight for the contract but wanted to take this opportunity to tell about it.Murat Y.