The attendant assumed I turned in my truck when I didn't and charged me extra for everything took my five dollars that was left in the truck and was rude about it!!Amanda T.
Moving Truck Rental in Houston, TX at Inwood Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77088
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Nancy was so helpful, courteous, and polite. This was the best location I have been to and will recommend it to all who needs Uhaul services. Thank you Nancy for your excellent serviceðŸ‘ðŸ‘ðŸ‘viola J.
At this particular location the lady was super sweet. I had reserved my uhaul online a day prior but still sat in the office for 30 minutes or more because they had â€œnever rented a uhaul beforeâ€. There is also a big sign on the door that says face covering required but the employee was not wearing a mask. So it that a requirement for customers only ? I also requested a dolly that was listed online but she let me know they did not have one so i had to go to another location and rent from there also. It was very inconvenient .Lindsay S.
Great experience! Was in and out with no trouble, both for picking up the truck and returning it. Would definitely recommend this location and will use it again if the need arises.Elizabeth S.
The ladies working were beyond kind and welcoming. They went above and beyond to even tell us where places were locally to assist us as we're new to Texas. The hospitality was above average so thank you from LA to TX we appreciate you.Anthony G.
Mrs Nancy (I believe was her name) is totally awesome and is very professional, friendly with superb customer service skills. I will definitely be back for my rental needskimberly M.
Staff friendly and helpful. Renting equipment was quick and easy.Charles M.
I was charged insurance which I didn't ask for n I b was charged for furniture pads which I didn't need so I was way overchargedCandice D.
The store was closed when I arrived to turn in the truckRICHARD S.
My pick up time was for 8am the system was down I didn't leave until 920 amLa Choy R.
The truck has an issue wit filling the gas tank. Took over ten minutes to put $10 worth of gas, other than that the experience was ok..the representative in Michigan was another headache poor customer skills, told me I didn't get a refund for my deposit, they don't issue them, also taking personal phone calls I proved that to be a lie an was given a receipt for my refund to be mailed. Also ignored me until her coworker found the issue with the deposit.brenda J.
Mrs. Broadway was nice & efficient. I would highly recommend holding on to herBradford V.
Nancy is the best very helpful they have everything you need to make your move smoothJanicia M.
Good courteous serviceLewis S.
Check out was rather â€œhairyâ€. It was a temporary manager who was not very familiar with the rental process. She did call multiple people and one was going to come in on her day off to help when the computer decided to show my reservation. This was going on an hour before we finally got what we needed. The great news is that my nephews got the job done in record time and the truck was returned just a few hours later rather than 24 hours. Checkin went much smoother. The other thing I feel I must mention is that your competition called at 6:45 pm on Friday to say the truck I reserved was not available. I was quite pleased that this location had the truck I needed at the time I needed it for less than what I was going to pay at the other rental company.gwynath R.
Very friendly and helpful.SONYA R.
This was my first UHaul Rental and I am entirely happy with both the Manager at the Store and the Customer Assistance Agent at your main office. I also want to mention that my truck started each and every time without trouble and that everything worked perfectly well.Daniel W.
Exactly what I needed and I really enjoyed the person at the location. Very helpful and personable.Stephen H.
Smooth process throughout. Will definitely use them again...Jennifer L.
Nancy was so nice and helpfull, for sure i will go back there because of her, but, the stay to long there because the computer has problem.Isabelle K.
Very good experience with Uhaul. Nancy made the ordeal of moving as uncomplicated and easy as possible. I was so impressed with her above and beyond service that I also rented a storage unit.Sheli D.
The lady that helped me was EXCELLENT! I'm new to Houston & she was so friendly and professional. I would most certainly send other people to this U-Haul just, to work with her. Thank You AgainMindy O.
Well run store.Lonnie D.
The lady that helped me a lot. She made it easyMelva S.
I think it would be best if both parties, employee and customer do a run through on the truck. To confirm all details, mileage/gas are accurate.Brittainey R.