When we arrived, we had problems with the online process. Once we got past that the truck we were assigned was parked too close to another U-Haul van to the point if we had gotten in it, we would’ve done damage to both vehicles. Once we were assigned a new rental due to not being able to get into the first one, we arrived at our destination and was unable to access the lock on the back of the truck. when we called in, we were given the lock code, but it was wrong. It was to the first truck we rented. We waited 30 minutes before we were able to get in. once we were done picking up what we needed, We went to return the truck to the address sent by text. We arrived at 5:13 on Sunday and dropped off the truck. On Tuesday, I received a call just after 8 o’clock saying I did not drop off the truck in time which was untrue. The person on the phone said she’d call the location and have them check in the truck. Next thing I know I’m being billed for a second time stating that I didn’t turn in the truck until after 10 the next day, again untrue. Then I get billed an additional $95 worst experience and the first time I have ever rented from U-Haul.
RAYMOND J
Orblynx LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Forest, CA 92630
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Customer Reviews
- 2.5 Average Customer Rating
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"Were the personnel helpful?" -- I answered "No" only because there was no personnel. It was a DIY / app drop off. It worked out fine.
Jason BWe ordered a furniture dolly and paid for it but they gave us appliance dolly which we didn’t use and still paid. They didn’t informed us in advance and no resolution was given. Also, the truck wasn’t that clean.
Kevin STruck was fine, but I ordered furniture dollies online, got blankets instead. nobody onsite to fix the problem. Had to buy dollies at Lowe's. Got charged for the dollies even after calling and saying I didn't get them. Could barely understand the guy on the phone. Not an English speaker.
James GNo help from employees, asked to back into a spot that was too small with no assistance. Impossible to take necessary photos after parked
Larissa H