Very easy to drop off rental. Highly recommend.
Wayne A
Southside Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntington, IN 46750
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
⭐☆☆☆☆ I always thought the purpose of making a reservation was to save time. Southside Marathon apparently views it as more of a fun suggestion. I arrived a few minutes before my scheduled U-Haul pickup and confidently walked in with my reservation confirmation, reservation number, driver's license, and payment information already submitted. You know, all the things a reasonable person would assume are necessary to rent a truck. The attendant informed me they had no reservation for me. When I showed him the confirmation and reservation number, his response wasn't, "Let me get that taken care of." Instead, it was essentially, "I don't know how to do the U-Haul thing." That's right. The person responsible for renting U-Hauls openly admitted he didn't know how to rent U-Hauls. His brilliant solution was to tell me to cancel my reservation and start over using mobile pickup. Because obviously the best way to fix a valid reservation is to delete it and hope for the best. After several minutes of going nowhere, he called his boss. Twenty minutes later, the boss arrived. At this point I was relieved, thinking surely someone in authority would know what they were doing. That optimism lasted approximately three seconds. Over the next hour, I was treated to a masterclass in inefficiency. I watched him help other customers while I stood there waiting. I watched him struggle with passwords. I watched him attempt to log into systems he apparently couldn't access. I watched him slowly shuffle through every possible obstacle except the one task I came there for: handing me the keys to the truck I had already reserved. At one point, I honestly felt like I was participating in some sort of hidden camera prank show. After sitting there for roughly an hour and a half, I finally asked why they couldn't simply give me the truck. U-Haul had my reservation. They had my driver's license. They had my payment information. The truck was sitting outside. The keys existed. What exactly was preventing this transaction from occurring? I was told I hadn't signed the contract. While he was on the phone with a U-Haul representative, I heard someone on the other end ask, "Do you have a customer waiting?" A customer waiting? No, not at all. I've only been standing here long enough to watch seasons change and civilizations rise and fall. Apparently nobody had mentioned that a customer had been stranded in rental purgatory for nearly 90 minutes. After another ten minutes, I was finally handed the keys. No celebration. No apology. No acknowledgment that this had become one of the most absurd customer service experiences I've had in years. What really amazed me wasn't the technical issue. Technology breaks. Systems fail. Passwords get forgotten. It happens. What amazed me was that not a single person seemed concerned that a customer with a valid reservation had spent nearly two hours trying to rent a truck. No apology. No "Sorry for the inconvenience." No offer of a discount. No ownership of the situation whatsoever. Just a steady stream of "hang tight" while everyone else became the priority. The truck itself worked fine. The rental location, however, operated with all the efficiency of a DMV run by sleepy sloths using dial-up internet. If you're going to be a U-Haul dealer, it might be worth having at least one employee on duty who knows how the U-Haul system works. And if your entire operation depends on logging into a computer, learning your password before customers arrive seems like a reasonable place to start. I reserved a truck. What I got was an unexpected two-hour lesson in patience.
Adam HMake sure the reserved equipment exists at that location especially when I’ve confirmed it with U-Haul.
Ben KEsta todo bien, exelente servicio y amables
alejandro gJohn in Huntington provided the best pick up experience I have received in years. Duplicate this model in small towns.
Kevin J