Really not much to improve the gentleman I was dealing with. I think his name was Ken did an awesome job and very friendly, courteous, and on time.
JACQUELINE L
Huntsville Muskoka Heated Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, ON P1H1Y3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The trailer had been put inside to melt off snow and prep it for my arrival. I was very impressed.
STEPHEN HEverything was great and ken gave excellent service would definitely use again if the need arises
MICHAEL CKen was very helpful, accommodating and professional. I would highly recommend this location to everyone in need of storage space, rental trucks or just information abiut the services provided at this location. Again, thank you Ken. Dana King
JOHN DI’m writing to you to express my disappointment with my recent rental service. We reserved our guaranteed car hauler trailer for a 10:00am pickup on December 26th 2025. One hour before I was going to pick up the so called guaranteed trailer, U-Haul called and said that it had not been returned yet and they had no idea when it would arrive. I asked if they could bring in another trailer from somewhere else and was told no, and there was only one other available for pickup that would be over a 4 hour round trip drive for me to get, which is unacceptable. So they booked another one for me for 10:00am the following day at a 2 hour round trip location in case this one didn’t show up, also not ideal. So I asked to be updated on the arrival of my original guaranteed booking. I was told of course we will keep you informed. 4-5 hours later I called the pickup location and was told that there was no chance of the trailer arriving, and that it was stuck two provinces away, and that the original person who called me knew this and should’ve informed me. Instead I waited around packing what I could to get ready for something that was not going to arrive! Now I completely lost any chance of getting part way to our destination at least on the 26th because I was lied to off the hop. So now I drive the next day 2 hours of my time round trip plus fuel in my truck, a day late of my guaranteed reservation, and I’m told I get a $50 credit for my troubles! This is completely unacceptable, and more compensation must be given. You cannot guarantee something and lie about it showing up, and throw $50 at it and think it’s all ok. Please inform me as to what additional compensation you will be providing to me to cover my fuel costs, time and inconvenience in delaying my move/time. We use U-Haul regularly and hope to continue to, but are not satisfied with your services at the moment. Matt Stirling Reservation #12324720
MATTHEW S