Only if dealing with the owner, otherwise, no. We rented a truck for 48 hours and was quoted a price with the understanding from the owner that we'd be credited if we returned the truck earlier. I only added the extra day in case we needed extra time to load or unload the truck. We ended up being done in one day and returned the truck 26 hours after it was rented only to be told that not only would we be charged for the additional day because we went 2 hours over the 24 hour mark, but that we'd also be charged EXTRA for the THREE miles over the estimated mileage we were quoted for. The truck was not cleaned out before we got it, there was someone's discarded lunch on the seat and trash in the back of the truck as well Not being able to use the truck one way and having to instead return it back to its pickup location also was inconvenient also and this dealer could possibly charge someone else today for the truck they already have our money for and that's not right at all. I'm not happy with the way Uhaul or Huntsville Rentals handled this and as a result I do not plan to rent from either again.
leah h
Huntsville Rental Center Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, TX 77320
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- 4.0 Average Customer Rating
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The lock box for the 15’ foot didn’t work. I had to settle for a van which resulted in several trips. The money I paid for the 15’ took days to be refunded. The place with the van charged me 100+ for a dolly that was “ missing” which they never gave me. So I had to wait days for that additional 100+ to be refunded as well…
ROMONA MHe helped me hook up trailer in the pouring rain! Fabulous customer service
KIMBERLY CThe only negative that I have from pickup location is that it was very disorganized in placement of rental. Too much extraneous stuff located in area.(ie…jump bounce house inflated, various equipment, personal vehicles)
RICHARD UThe app wouldn't work right for pictures..and it took me 30 minutes to put stuff in that I already had uploaded..like my driver's license and other stuff. I won't do the after hours pick up again
SHERREE H