The lady who does the rentals for this location (Andrea I believe) is extraordinarily rude and seems very bothered to have to deal with customers. I was late picking up, they called to make sure I was still coming, and we were able to adjust the time which was great. When I got there and we were going through the rental, she told me I needed to take a picture of my ID. Which I thought I had did, so I said "Well I guess I could have just done self check in", and we went on with the rental. But upon return she was not very kind at all. Having done a few rentals and working in the company for several years personally, I am fairly familiar with U-Haul procedures of my time there. She asked if I took pictures of the dash for her. And I said I didn't know I had too. She says well we ask you to. And I asked if she could turn the key and get the information that way as I had some things in the van to move back into my vehicle. She audibly sighed, then rolled her eyes, and started the van up so it was running. The van does not need to run to record the dash board , therefore she was wasting gas. Then she told be she was going to charge because the needle wasn't close enough to the marker, and I saw it was when I turned off the van. So I said I would dispute that charge, since she wasn't giving me the opportunity to go put a gallon of gas in to avoid the fee. Instead she got more irritated with me, and told me I was problematic from the start. I thought she meant that because I was late, but she brought up the self check in comment. I saw the Area Field Mananger truck in the lot, and said I was just going to talk to them since she was being rude and mean. Her reply to that was "I'm being mean? Go cry about it!" Which absolutely blew my mind. Even if I was being an annoying customer, no one deserves to be talked to like she talked to me. Mark the AFM was really nice and listened to me complain and ended up not making me go get a gallon a waived the fee. I would like to use this location in the future, but I will not, and wouldn't recommend the place to anyone. Van worked great , but I'll go elsewhere to avoid undeserved confrontation
Kristina S
Ionia Floral
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ionia, MI 48846
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- 4.5 Average Customer Rating
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professional & courteous staff through & through ; a GENUINE JOY to do business with them during my recent move!
GARY HIf I had time, I would have went somewhere else. But we had a certain window to get our son moved out of college but we had no other choice. 1- They didn't have the right truck, but told me they would and if not they'd get me one close. ... Then I got a call from U-Haul that I had to get a 20 ft. 2 - when I got there, they said I couldn't even try to get one from a U-Haul close by, which was not what I was told on phone. 3- once I got checked out, which took forever, she gave me the keys to the wrong truck and told me to go check to see what was in the back and if it's dirty she could go get a leaf blower🤔 4 - I couldn't even start the truck cause she gave me wrong key....she didn't even check the numbers 5- when I go back in, and tell her the key and truck numbers don't match, and I can't start the truck... 6 - she then tells me, that she could check that truck out to me but it will take a bit cause we'll have to cancel the current one and start the whole check-in process again....ugh 7- she then couldn't find the right truck....and mumbling something about it was the right key just can't find the right truck .... 8-she eventually took me out back behind building and exclaims there's the truck! And something about it's a good thing we found it because it shouldn't be back here anyways.... 9- then when I open the back there's crap in it and she asked me to help clean it out cause she probably can't do it by herself ... 10-i helped her clean it out including blankets and a very heavy dolly.... 11-She went back around front of building and inside....and when I got in cab there was trash behind the seat and sticky stuff on floor .... 11 - then I started the vehicle and it sounded like trash....I was told it was fine .... 12 - once we got to freeway, it didn't drive too well, not much power-pick-up and the suspension was terrible.... 13 - we finally made it to our destination, the girl there was actually cool about everything. Super helpful and got things done ... I feel like I should get some kind of refund for such a terrible time at the start and the quality of the vehicle
Jason HProbably our best U-Haul pickup experience. The people at the floral shop were amazing! Much better than the robotic attitude we always seem to get with pickups at national U-Haul franchises.
TERRACE SI had to pay an additional $5 for mileage. I was not informed of the mileage limits at pickup. Also, I returned the truck a day early and with more gas than required, but got no credit for any of that. The nickel-and-diming practice does not make UHaul a first choice for me in the future.
Phillip S