If I had time, I would have went somewhere else. But we had a certain window to get our son moved out of college but we had no other choice. 1- They didn't have the right truck, but told me they would and if not they'd get me one close. ... Then I got a call from U-Haul that I had to get a 20 ft. 2 - when I got there, they said I couldn't even try to get one from a U-Haul close by, which was not what I was told on phone. 3- once I got checked out, which took forever, she gave me the keys to the wrong truck and told me to go check to see what was in the back and if it's dirty she could go get a leaf blower🤔 4 - I couldn't even start the truck cause she gave me wrong key....she didn't even check the numbers 5- when I go back in, and tell her the key and truck numbers don't match, and I can't start the truck... 6 - she then tells me, that she could check that truck out to me but it will take a bit cause we'll have to cancel the current one and start the whole check-in process again....ugh 7- she then couldn't find the right truck....and mumbling something about it was the right key just can't find the right truck .... 8-she eventually took me out back behind building and exclaims there's the truck! And something about it's a good thing we found it because it shouldn't be back here anyways.... 9- then when I open the back there's crap in it and she asked me to help clean it out cause she probably can't do it by herself ... 10-i helped her clean it out including blankets and a very heavy dolly.... 11-She went back around front of building and inside....and when I got in cab there was trash behind the seat and sticky stuff on floor .... 11 - then I started the vehicle and it sounded like trash....I was told it was fine .... 12 - once we got to freeway, it didn't drive too well, not much power-pick-up and the suspension was terrible.... 13 - we finally made it to our destination, the girl there was actually cool about everything. Super helpful and got things done ... I feel like I should get some kind of refund for such a terrible time at the start and the quality of the vehicle
Jason H
Ionia Floral
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ionia, MI 48846
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Customer Reviews
- 4.5 Average Customer Rating
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Probably our best U-Haul pickup experience. The people at the floral shop were amazing! Much better than the robotic attitude we always seem to get with pickups at national U-Haul franchises.
TERRACE SI had to pay an additional $5 for mileage. I was not informed of the mileage limits at pickup. Also, I returned the truck a day early and with more gas than required, but got no credit for any of that. The nickel-and-diming practice does not make UHaul a first choice for me in the future.
Phillip SThe lady was so rude. The dolly was missing a pin. It was 50 miles away from where we picked up the uhaul and it was uhauls fault dolly wasnt at the original pick up location
Jason MTow dolly ratchet system need to be maintained and serviced more frequently. Ratchet almost unusable due to rust dirt and grime , had to use a pry bar to assist in operation.
RON T