The absolute nicest woman helped me check out. Such a easy place to locate and she was wonderful!
Robert B
Customer Reviews for Ionia Floral
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not being able to do a one way was very inconvenient and expensive.
Katelyn BGet rid of the damned ear-splitting ad for On Star every time the key is turned on! This is a *huge* turn off!
Matthew BYes, they were helpful, helpful and able to get in and out easily
Thomas WTruck interior had not been cleaned. Sand on floor, a metal water bottle and a string of beads were left behind. Truck moter belt or pulley bearing squealled for several minutes after starting. Had to pull over hours into trip over concerns about powetrain noise.
David DQuick and easy, trailer was in great condition!!!
Larry TThis is the third time renting from the Ionia store- they are always helpful!
Thomas MThe unit did not shift well
Eric MEveryone was very nice and helpful.
Donna PExcellent service. Easy to deal with. Great location.
Randy BThe trailer is old and was not 100% operational. The roll up door was getting caught on the track. The pickup location did not have the trailer clean before I was there.
SHAWN EDropped after business hours. Did not have any interaction with the business.
Scott Acustomer service 👍
Craig WTrailer deck had a mix of rocks and dirt - much of which ended up in my driveway as I needed to clean it out to be able to load the motorcycle safely. Other than this the location and personnel were fine.
WILLIAM RUHaul needs to do better. I was VERY disappointed with the rental given to me. The heat index was above 100 degrees. The attendant knew where I was driving to. When I picked the unit up the location was not open and I did everything on line. I was driving to Chicago from Ionia Michigan, a 216 mile trip in 100 degree weather. and back. The air-conditioning did not work. The drivers side sun visor was broke and hanging down in my line of sight and had to continually be removed. Like the 100 degree temp outside and NO air-conditioning was bad enough. I was not impressed and I would find another place to rent from in the future.. I beleive U Haul should do better or try and make this experience more pleasurable in the future. But as of rite now I would not ever rent another UHaul if needed. U Haul should do much better. Thank you for the survey and I am sure nothing will be done to correct this VERY bad experience that I had with U Haul. Thank you.
Jeff KAll went very well I wouldn't change anything at this location very nice and helpful staff
Lloyd sEvery year for a few years now I’ve used U-Haul twice a year to help me open and close my cottage. I always go to Ionia to rent because Brenda and her staff are wonderful to work with! I will always use her establishment for U-Haul rentals.
Joseph SYou are doing good now
Bruce SLower mileage cost gas is already expensive enough and sonis the rental.. but an additional $.99 per mile on top of the alreadycostly enough rental amd ins. Is rediculous and testers on extortion
Chris GThe whole process was super easy. We reserved a trailer online, got to the pickup location only to realize we should have went one size up. The associate made the upgrade so easy. She was also very helpful and knowledgeable.
Jeff MTruck only had 1/8 tank of fuel
Cory BThis Location Friendly & Professional & Dependable
Bruce SYour app is trash. I was unable to return the tow dolly when pushed to do so through the app. I ultimately had to call customer service twice to complete the return. Customer service representatives were pleasant and helpful and ultimately resolved the issue.
MICHAEL BTruck was parked in the mud
Julie CCut prices
Max MA GREAT experience for a nearly 70 y/o single lady. First time renter; made it super easy and was very nice, respectful and courteous.
DIANE KEverything was great. I had to change my order to a different trailer last minute because of height reasons which was my fault and they made it happen quick and I was on my way. Very helpful and I definitely recommend. Trailer rental price is affordable and equipment looks well maintained.
David BPlace was closed so dropped the trailer off .
JONATHAN RGreat service 5 ⭐️
PAUL GGive the suppplies purchased to the customer when the transaction finishes so they don’t have to come in and ask, make sure things are actually cleaned, don’t schedule a drop off for 615 and not inform of a after hours fee, was just informed it’s fine and same price for extra time and got a extra charge.
Mckenzie TEasy in and out
Blues HYou charged me $25 for a cleaning fee. That was uncalled for. I didn’t wash it or vacuum it out, but I made sure it was clean of trash or anything obvious. I think you charge this knowing it’s impossible to argue so you’ll get away with it.
Daryl BThe lady at Ionia Floral was very helpful and friendly. There was an issue with a taillight on the first trailer and she got me switched to another one quickly. I would definitely go back for a rental in the future.
PHILIP VEquipment was fine... Location was fine the Lady at the store was terrible. Very unprofessional. Computer aka tablet slow took way to long to get the car dolly ...
MICHAEL AIt’s hard for a crowded floral business to compete with a dedicated U-Haul store, once I dropped off the trailer around the back between the snow banks and other equipment, the manager was friendly and the check-in was very prompt. Several businesses in my small town have tried to keep U-Haul trailers and trucks, so I’m just glad this floral business can do it and survive.
STEVEN LGreat people Freindly
ERNEST SThis location has a huge, well-paved lot, and the staff were friendly and helpful. The only "odd" thing about this location is that it is not obvious a customer should go into the flower shop to handle U-Haul transactions. There are many U-Haul vehicles on the lot, so it's obvious that you're in the right place. But maybe some large U-Haul signage by the front door is needed.
Aaron Veverything went very well.
Victoria WWe had an 830 reservation. No one showed up at the location until 835 and thwn she had to call the person that handled uhauls to come in. So we didn't even get out of there until 915.
Jodi CReturns are a bit confusing when the business is closed.. we were not sure if we did it correctly. Called the U haul 800 number. Lady was absolutely NO help and said use the website… The pick up was great and equipment worked well
Alan DPassenger headlight was out. Other than that, everything was perfect.
Sharon RNothing,everyone was wonderful
Wendell SThere were a few leaves in it left it as it was when picked it up
Tina Sbetter instruction for after hours drop off. This wasn't clear. I scanned the bar code but the app didn't tell me how to drop off the unit . When I did figure it out I sat my phone to take pictures and he just left the screen and went to paymnet.
Gary WStaff were very friendly and helpful! Would highly recommend them!
Beverly LTook truck back after store closed.
DELBERT MThe lady who does the rentals for this location (Andrea I believe) is extraordinarily rude and seems very bothered to have to deal with customers. I was late picking up, they called to make sure I was still coming, and we were able to adjust the time which was great. When I got there and we were going through the rental, she told me I needed to take a picture of my ID. Which I thought I had did, so I said "Well I guess I could have just done self check in", and we went on with the rental. But upon return she was not very kind at all. Having done a few rentals and working in the company for several years personally, I am fairly familiar with U-Haul procedures of my time there. She asked if I took pictures of the dash for her. And I said I didn't know I had too. She says well we ask you to. And I asked if she could turn the key and get the information that way as I had some things in the van to move back into my vehicle. She audibly sighed, then rolled her eyes, and started the van up so it was running. The van does not need to run to record the dash board , therefore she was wasting gas. Then she told be she was going to charge because the needle wasn't close enough to the marker, and I saw it was when I turned off the van. So I said I would dispute that charge, since she wasn't giving me the opportunity to go put a gallon of gas in to avoid the fee. Instead she got more irritated with me, and told me I was problematic from the start. I thought she meant that because I was late, but she brought up the self check in comment. I saw the Area Field Mananger truck in the lot, and said I was just going to talk to them since she was being rude and mean. Her reply to that was "I'm being mean? Go cry about it!" Which absolutely blew my mind. Even if I was being an annoying customer, no one deserves to be talked to like she talked to me. Mark the AFM was really nice and listened to me complain and ended up not making me go get a gallon a waived the fee. I would like to use this location in the future, but I will not, and wouldn't recommend the place to anyone. Van worked great , but I'll go elsewhere to avoid undeserved confrontation
Kristina Sprofessional & courteous staff through & through ; a GENUINE JOY to do business with them during my recent move!
GARY H