Renting the U-Haul to move was a painless simple task
Anthony J
Furniture Castle
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irvine, CA 92618
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very good Thank you 🙏
MOHAMMAD MFriendly and efficient service. Easy access location. Clean equipment.
Urs WTruck & trailer were dropped off on April 3rd at 3:25 PM ( prior to the 03:30 PM closing time of this location ) but were incorrectly marked by employees as dropped off the following day at 07:27 AM. This caused me to be charged for an additional 24 hours of rental as my original pick-up time was 03:48 PM. I contacted the location on April 9 and spoke to Alex. After hearing the details of the error made by his team Alex said he is unable to help and hung up on me. Thinking the call may have dropped I tried calling back. First few calls rang without answer then eventually my number was blocked and calls were instantly sent to voicemail. I then used my other cell number to call when Alex answered. I asked him why he hung up on the other line but he hung up again and continued to ignore a few more call attempts. This location's team not only leave before advertised closing time, fail to mark correct drop off time of items for the next shift to input into the system but they also hang up on customers who call in looking for customer service / error resolution. I've personally had to chase after my resolution for this rather simple error by calling the corporate U-Haul phone number.
HOOMAN NIt is very sad that you charge a full day for only 30 of extra time.
STEVEN P