Manager was the best.
Gary H
Bel Event Productions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irvine, CA 92618
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Customer Reviews
- 4.0 Average Customer Rating
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This is been one of my best rental experiences and I rent quite a bit. The service and care that Zelli and Scooby provided was phenomenal. I can tell you that I really give reviews but I was so impressed I felt I had to. Thanks again Zelliand Scooby I'll see you in the next rental.
CHRISTOPHER AReview of My Tow Dolly Pickup Experience My experience picking up a tow dolly was absolutely unacceptable. Exorbitant Costs: I already paid an inflated price for the rental truck and tow dolly simply because I was leaving California. That’s frustrating enough. But to then be treated like an idiot by a clueless, unprofessional employee made it far worse. Overcharging: I was told I owed several hundred dollars more than my quoted amount. Unauthorized Charges: I was charged for insurance that I specifically declined. Cash Demands: The attendant refused to show me how to load my car unless I paid him $100 cash. When I refused, he said he would “watch me load” for $20 cash and threatened not to certify the dolly for insurance if I didn’t pay. Unprofessional Behavior: Instead of helping, he argued with other angry customers while I was left to figure things out myself. At least four customers walked out during this mess, and another customer recorded the confrontation on video. Unsafe & Unsanitary Conditions: While loading, I got covered in grease. When I went to wash my hands, the attendant barricaded himself in the office and locked the door so no one could get in. I had to leave with grease on my hands, steering wheel, and clothes. False Information: He insisted I must leave my front-wheel-drive car in neutral with the ignition on or it would cause “catastrophic damage.” This drained my battery unnecessarily and is completely false advice. This was the worst rental experience I have ever had. At a minimum, I expect U-Haul to investigate this location and employee, rand issue a full refund for both the truck and the tow dolly given the abusive treatment, misinformation, and unsafe conditions I was subjected to.
ray dOffer what is on the website when reservation is made. The guy tried to make things better but I will not recommend or go back. This set the tone for the whole day.
Gladys GRepresentative was very patient and helpful with our rental experience!
Carlton C