Not for the location, for uhaul app. It requires the user to keep long distance to take the photo. It it allow user to use wide range camera, would be great, especially in narrow parking lot.
Tianhe W
Bel Event Productions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irvine, CA 92618
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Customer Reviews
- 4.5 Average Customer Rating
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Manager was the best.
Gary HThis is been one of my best rental experiences and I rent quite a bit. The service and care that Zelli and Scooby provided was phenomenal. I can tell you that I really give reviews but I was so impressed I felt I had to. Thanks again Zelliand Scooby I'll see you in the next rental.
CHRISTOPHER AReview of My Tow Dolly Pickup Experience My experience picking up a tow dolly was absolutely unacceptable. Exorbitant Costs: I already paid an inflated price for the rental truck and tow dolly simply because I was leaving California. That’s frustrating enough. But to then be treated like an idiot by a clueless, unprofessional employee made it far worse. Overcharging: I was told I owed several hundred dollars more than my quoted amount. Unauthorized Charges: I was charged for insurance that I specifically declined. Cash Demands: The attendant refused to show me how to load my car unless I paid him $100 cash. When I refused, he said he would “watch me load” for $20 cash and threatened not to certify the dolly for insurance if I didn’t pay. Unprofessional Behavior: Instead of helping, he argued with other angry customers while I was left to figure things out myself. At least four customers walked out during this mess, and another customer recorded the confrontation on video. Unsafe & Unsanitary Conditions: While loading, I got covered in grease. When I went to wash my hands, the attendant barricaded himself in the office and locked the door so no one could get in. I had to leave with grease on my hands, steering wheel, and clothes. False Information: He insisted I must leave my front-wheel-drive car in neutral with the ignition on or it would cause “catastrophic damage.” This drained my battery unnecessarily and is completely false advice. This was the worst rental experience I have ever had. At a minimum, I expect U-Haul to investigate this location and employee, rand issue a full refund for both the truck and the tow dolly given the abusive treatment, misinformation, and unsafe conditions I was subjected to.
ray dOffer what is on the website when reservation is made. The guy tried to make things better but I will not recommend or go back. This set the tone for the whole day.
Gladys G