I reserved a 15 ft box truck at a different location. You moved my location to "guarantee availability " When we arrived, my truck was not there and we were told it was never there, and there was no plan for it to be there. I had to pay extra for a 20ft truck or be stuck with nothing. This has nothing to do with this location. This is an utter failure by U-Haul. Why should I pay for your lack of ability to provide the equipment that had a reservation for?
Stephanie V
Metroplex Self Storage #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irving, TX 75060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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friendly and quick service
KEVIN DAmazing
ALEJANDRO ZI was worried that I would go over miles and wouldn’t be able to return my U-Haul in time. I was told at pick up with the employee KNOWING my reservation was a one way to go ahead and add an extra day and add more miles, that if I didn’t use all the days/miles agreed upon I would get the difference back. Called customer service as I hadn’t received anything back yet, come to find out because my reservation was one way there’s no way for me to get my money back for the days/miles I didn’t use. I ended up spending double what I should have because of the employees at this location, If I would’ve known I would have changed the reservation to drop off at the same place to get my money back.
Gloria SI recently started using this location last year. I go just for the attentiveness, professionalism and customer service. The pricing is always decent & fair. I rented a truck & storage unit effortlessly and will be relocating my items securely to this location. James always makes this an enjoyable experience for my family.
Yolonda W