When I got the truck, it wasn’t clean inside. There was sand in the on the mats holes in the ceiling wasn’t clean enough when it wasn’t even wiped down needle in the gas. Was it full that Mark
DONALD E
Chinos Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32218
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was not cleaned when we got it. It Needed sweeping out inside the truck. I only had the truck a few hours Renting it. I told them I was going to Brunswick Ga ( 40/50 miles to pick up a piano ( my Mom left to me apond her death) we went straight there. Picked it up. Grabbed McDonald's and came straight back. The place we were told closed at 5pm. But if we were close. It was a drop box. Just make sure,we put gas in it Full Tank . Which we did and cleaned it out. Thru heavy traffic. We arrived safely back at 6:02. They were closed. So we called to let them know we had returned the truck. Took pictures of it and video. Put keys in Dropbox. Lady was rude and hung up. Yet I was charged $40 plus. Extra.. Which I felt wasn't right. For a $19.99 truck we rented for five hours. $152.00 plus $40.00 extra money. Jacqueline Davis Williams
Jacqueline WVery helpful! Easy to work with.
Lisa RThe customer service at this location is less than desirable. I have rented from here a few times. The men are friendly and professional; however, the woman who owns this location should consider allowing them to handle all customer facing interactions. Also, I was overcharged and had photos and videos of the vehicle, but she would not remove the extra charges, knowing that her/ the staff entered the wrong information. Unfortunately, I had to contact the corporate office and open a case for a refund. Even though, my preference was to have it resolved at the rental location. I will no longer be patronizing this location, but will support another U-Haul location nearby.
KHALILAH HThe initial pricing is deceptive. You notice you are taking $29.99 truck and eventually pay $122 at the end excluding refueling .
MARCEL A