I ordered the truck to be at the location near my house (within 10 min) and they placed it over 30 min away from me. The truck was left in a run down gas station parking lot. Lots of homeless all around, which made the pick up and verification of the truck very sketchy and unsafe. I ordered a utility dolly to be with the truck, and when I looked, there was no dolly available. The truck's inside cab was dirty and had lots of drink spills. When I called customer service regarding the dolly, they transferred me 4 different times and then finally told me to just call the local stores in the area for one. Never received my refund for the dolly that I never got. Overall, very terrible experience. I've used Uhaul for all of my moves, and I promise you that this will be the last time.
Elijah T
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32246
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Customer Reviews
- 3.0 Average Customer Rating
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It was dirty and most of the gas pumps were out of service and what they did have for gas was at a premium but had elected to gas the truck up there since it was a gas station. The parking lot was cluttered with people selling things and food trucks. The general condition of the facility was poor and dirty. I didn’t feel particularly safe there while waiting on a ride share to pick me up.
LORIE WCharging a dollar per mile is actually crazy rate. Also this location is probably one of the worst places I’ve ever been
ALEXANDER WTruck was not left for us in the condition it should have been We spent an additional hr cleaning and drying out the truck The windows on drivers side were left open and the back door to the truck was left open and we had to dry it out with towels Additionally there were cigarette butts and a syringe I dont understand the charge of 166.84 and an additional charge of 22.37 I appreciate the signage and requirement for cleaning the truck before returning however, I do not understand the fact that we were given a rental in that condition
Vincent HThe gentlemen was very helpful. Thank you
Denise J