When I checked in the lady tried to scam me for more money!!! I returned it much clearer than I got it and within the time frame noted on the U-Haul notification between 10-11 am. She tried to get a 50.00 cleaning fee and late fee for being back just after 10am. She also made me re sweep it out!! I called her out on this letting her know she was just trying to get more money. I use U-Haul many times and never had an issue. If she did this to me I’m sure she did it to others.
KEVIN R
Chinos Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32218
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Customer Reviews
- 3.5 Average Customer Rating
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BRANDON BI had a recent rental on September the 5th and was scheduled to return vehicle September 7 at midnight. Upon revewing the summary, the representtive had a much much ealier date/time. As an event planner, time is essential. I was stressed based on what i reviewed in the summary of the transaction. I left a message for Chino's triee , but did not get a response. I then attempted to call the 800 number to speak to some one. I was told that i had to extend the time and pay extra. Despite my initial report of the drop off time and date. I had a witnness to the time that hee was supposed to put in. My next encounter with U-Haul will be at another location. I'm hoping it will be a good one.
HATTIE TGreat customer service! Spanish & English. Quickly. She doesn't waste your time. Reserve ahead.
JEREMY AThe passenger mirror was broken. Had to keep pushing it up. The person/Man at the site was VERY RUDE!!! He was on his cellphone and barely acknowledge me. He gave me a telephone number to call for assistance. The Lady was very nice. I did tell her about the man name Chino. I'll find another place to rent from. Wrong person to be rude to...
VIVIAN S