I rented a 5x9 utility trailer and when I went to pick it up, I was told that I needed a 7 pin to 4 pin adapter. The UHaul location was selling them for $ 20.00. I went to Harbor Freight about 5 minutes away and bought one for $ 10.00. It would be nice to know beforehand that I needed the adapter and better yet, the adapter should be supplied and part of the rental package. I got a call from the manager asking me if I was able to bring the trailer back early since she had another possible renter, so I brought it back 5 hours early. When I inquired about a credit to my bill to accommodate her request, she said "sorry, you rented the trailer for 24 hours, no refund". My response was "then maybe I'll just take the trailer home for the next 5 hours and return it after the office closes and you'll lose the rental".
ERIC S
Grand Slam Auto Sales Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, NC 28546
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was to be credited back for the sage tow & move which i didn't ask for, I was also charged for 3 days when I had it for only 2. The locations are fine, the equipment was fine, I've called twice on my refunds and have not gotten them.
HEATHER PFriendly and fast. Would definitely recommend to friends
AMY RThe app SUCKS!!! It froze up ever time I tried to do anything. Not sure how many times I had to close it then open it and start all over to do the rental then it never would work when I tried to return it and ended up having to call the help line. The trailer itself was clean and I had no issues but the app SUCKS!!
RUSTIN SIt was after hours on the weekend and the owner was there and helped me with the drop off.
Hunter W