When I went, the key was not in the box. I called the U-Haul hotline many times with no response. And there was no one on site to help. I spent over 30 minutes, trying to get my U-Haul without any help from the app, from an attendant, or from the hotline. Additionally, days prior I had called to lessen the amount of time I needed the U-Haul for so I could get a partial refund and nobody ever got back to me.
Isabella S
89 Heath St Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jamaica Plain, MA 02130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Really? Your software believes that I dropped the vehicle off in Jamaica Plain? I drove one way to Philadelphia. My responses are about your Philadelphia location. Throughout my experience with UHaul, there were more software glitches, and agents unable to navigate them. It is clear that company policy is to require agents to “kick the can down the road“ and the issue will go away. Before dropping off my vehicle, I called customer service, and Kevin, there, assured me that my records were properly updated, despite my emailed contract for a different truck, and the fuel gauge and mileage would be amended accordingly. At drop off, the agent stated he was more concerned about what his boss would think of his performance, then any interest in helping me solve my problem. That represents sick company policy.
Roger SI signed up and chose that I wanted a human to help me. Then after I reserved the truck I go an email changing me to self checkout, without my input. The location was confusing, there was no human to help, the lockbox was tricky. I don't recommend pickup locations without humans, and I think the website should be incredibly clear what the situation is when they reserve a U-Haul.
Talia CNot enough parking. Lack of instructions on how to do a virtual drop off. Virtual drop off required photos which were impossible to do give the parking spaces at the lot.
JONATHAN MI dropped off off-hours, so there was no one there, but the location was fine. The directions on Waze don't get you quite to the right lot, but they do have lots of signs.
ALLAN V