Great customer service.Kim H.
Moving Truck Rental in Jasper, GA at Amoco West Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jasper, GA 30143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The young man who assisted me was courteous and helpful.Kyal S.
he would not check or take pics. of it hooked up .... then when i returned trailer... he told me to get the FUCK OUT OF HIS STORE and called the police on me ((BECAUSE I REPORTED HIM TO UHAUL ))) I WILL TELL EVERY ONE I KNOW ABOUT THIScliff H.
Had some major issues with my recent U-Haul Rental Issue #1: In picking up my 5x8 Trailer I was first given a Trailer that did not have operational tail lights. As the vendor had no one to assist me in hooking up the Trailer, as they were unable to leave the Cash Register, I spent an hour trying to figure out the problem. I eventually discovered that 2 of the 4 wires at the electrical connection between the Trailer and the wire that eventually leads to the connector that attaches to my SUV were cut. So the Clerk, redid the paperwork and assigned me a replacement Trailer. Upon inspection of that replacement Trailer, I noticed that Trailer did not have the wire that extends from the Trailer to my SUV. Back to the Clerk I went. Before heading back, I did however notice a good connecting wire on a third Trailer and told the Clerk I would use that one on the first Trailer as I had already hooked that Trailer up to my SUV, so he switched the paperwork back again. That fixed the problem but cost me an hour of my time and a lot of frustration. Issue #2: Halfway to my destination at a Gas stop, I very fortunately noticed a large bulge in the Trailer passenger side tire. I suspect I was going to shortly experience a dangerous tire blow-out if I had not spotted this issue at this stop. Very concerning as I had a loaded Trailer and my wife and 2 daughters in the car with me. I called the U-Haul Roadside Assistance # and got a VERY helpful representative Ayden who after a 15 minute call and 15 minutes or so callback, let me know that someone would be out within the hour to change my tire. After an hour and 15 minutes with the rep re-checking with the Tire Repair person I was told it would be another 30 minutes, that timeline was also not met and the total wait for the Tire replacement wound up being almost 2 hours. Total delay from when I first reported the issue to resolution was 2 1/2 hours more of lost time and frustration. The replacement of the Tire itself took only 5 minutes. The delay caused me to miss the window for my loading dock reservation at my daughter's new apartment causing me to work well into the night. I replied to a email from U-Haul asking if I had any concerns with my rental with an email with the above correspondence, but did not get a reply. I followed up with a phone call to Customer Service. I later was received a call back from a Manager (Jerry), who said he would give me some type of VIP Credit towards my next rental via an email by the next day. That was now over 3 days ago and I still have not heard anything back. I'd have preferred they would have adjusted my original invoice and credited my account. I have rented from U-Haul frequently in the past and this is by far my worst experience. Again, I had hoped that U-Haul would have extended me a credit on this rental but none was offered. Note: This was a 3 day rental and I also did return it in a day and a half early. I would definitely think twice about renting from U-Haul ever again.Joseph M.
Very good customer service. Employees were very friendly and helpful. This was probably my easiest truck rental ever. Thank you.Robyn P.
Although the name is Amoco West Market, this is actually a BP Service Station. It may be helpful to note that on the order. It was a little confusing to locate. Very nice man though and helpful.David F.
The app is very difficult to use for check ins. This is the second time in the last two weeks I've tried to use the app and been forced to do an in person check in instead because the app would not work at all.Jeff B.
The guy at the counter taking my order was hard to understand and did not seem to care that I could not hear what he was saying or about anything else.DANIEL R.
All I'm pissed about is no one gave my husband a receipt Still don't know how much you charged us.Debbie A.
this guy is a ripe off. charged me $577 for one day rental and gave me directions to the dupe to get rid of the previous users junk left on the truckDona W.
Do not use convince stores not experienced with U-haulrentaldavid G.
Took 50 minutes at the dealer to check out because the computer would not complete the original online reservation and a new one had to be created. We have used this dealer in the past with no issues and we figure that this rental mishap was a fluke.Robert V.
Buckles were rusty. Very hard to lock and unlockDonny Q.
I was not allowed to rent the trailer I needed because the â€œcomputerâ€ recommended something different. ðŸ–•shane H.
The best Uhaul experience I've ever had. The agents were proficient, knowledgeable, and very friendly.Jeff R.
Clerk was rude and not helpful. Told me two ball faced lies and then acted like she was doing me a favor by renting me the truck.ROBIN S.
The young man that checked me was awesome. All good at this location!????darrell S.
Service was a little slow due to the fact there was one person to run the convince satire and so he was covering both the uhaul and the store made for a longer wait. But I guess it couldn't be helped.SHERRIE M.
Dealt with rep over the phone but it all worked well. Had I not been experienced with this trailer type, it might have been helpful to have someone there to ensure everything was connected properly.Joel G.
When we called to reserve, the attendant didn't have time to talk to us. So I went online to reserve.Tracy R.
Tires needed air and after putting air in the tires still couldn't get low air light to go off.Tom T.
Trick was very dirty power steering very loud heard to turn brakes were loud was scared I was gonna get hurt and not stop also when driving the whole truck shook out of control on the high wayRichard R.
I was overcharged, total for initial pick up should've been should've been about $188.04 (base price $99. + extra day $40. + coverage for 2 days total of $28, not $56..). Request this be fixed and appropriate credit of $60.99 be applied to my card.Gary D.
The agent said my "trailer was not on his list" and took my papers into the store. After 20 minutes I got tired of waiting and went into the store to see what the hold up was, only to find that the agent had left and given my papers to cashier at the counter and said "to give them to us if we came in. He didn't bother coming out to tell us that the vehicle had been "checked in". Later when he did show up, I asked him why he didn't have the courtesy to come out and tell me that we were checked in, his answer was "you should receive an email". I asked him "Do I look like I'm sitting at my computer checking my email?" The trailer was not equipped with a tongue jack to lift the tongue off of the tow vehicle. All of the Uhaul agents that I spoke to, acknowledged that it was the responsibility of the Uhaul agent to unhook the trailer from the tow vehicle, but he refused saying it was my responsibility. I am recovering from shoulder surgery and not allowed to lift heavy weights. My wife is not physically strong enough to lift the tongue of trailer either. After three hours of listening to lies from their "Customer Service" people. we resolved the issue ourselves.and left. Their Customer Service department will tell you any lie necessary to get you off of the phone. One of the many things that you will hear as you are waiting to talk to a live person, is that the conversation will be be recorded and that if you ask the agent, they will send you a copy. We asked .... it was another lie. Once they have your money, they will say anything they need to to get you off of the phone. Example: I will have the District Manager look into this and call you in just a few minutes. It never happened even though we were promised this three times. They will say anything to get you off of the phone once they have your money and will not compensate you in any way for your frustration or delays.Kieth G.
I was sent confirmation the day I made the reservation on line for a specific location. Two days later I get an email telling me a different pick up location that was 20 miles away. When I went to pick up, the truck had so many bugs on the windshield that I hardly could see. The sweet girl trying to register my pick up, after I did it all on line, had no idea what she was doing and she was tryin to wait on customers. In the end, I was charged for 6 miles over my contract mileage. NEVER AGAINTara G.