They need to be aware that there is NO SIGNAGE indicating exactly where the key drop box was. We drove right by it because we looked for the specified address, which is actually a body shop (who was also not helpful in telling us there was even a drop box next door.) After calling U-Haul and having the person tell me I would need to visit U-Haul.com/returns to return it, it turns out that is in invalid URL. They also said that I’d need to take a picture of the dash to show mileage etc, but once I eventually got to the right page, after much frustrated tapping on my phone… that turned out to be wrong also. It never asked for such a picture. Horrible experience all the way around, except for the location near Annapolis Mall. That place has always been good to work with.
ERIC B
Buena Vista Conference Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jessup, MD 20794
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- 3.5 Average Customer Rating
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Gabriel was very fast and courteous, easy to do business with
tonya b