The person was not there to give me my keys. When they finally showed up he refused to give me my keys even though I was successfully checked in on the app. I called the help line 3 times. All three woman on the phone were very helpfully. I think the last one called the man and told him he was required to give me the keys I paid for. After 30 minutes I received the keys. The uhaul was the worst truck I’ve been in. The door panel was falling off on the driver side so the door would barely shut. The back of the truck was not cleaned out. The whole experience was very horrible. I have rented from uhaul many times and never have I experienced something like this. This uhaul “dealer” needs to be shut down. It is so extremely unprofessional. This location is giving your business a bad name. Thank you to the wonderful woman on the support line who got shit done and helped me. They are your stars. You all should vet the businesses that you associate with. The red bridge market. In Kansas City Missouri has absolutely no business selling anything legal. Thanks for asking.
Dannielle W
Red Bridge Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64137
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Customer Reviews
- 3.5 Average Customer Rating
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My U-Haul was dirty, and did not run well. The check in was also not alone as I requested and the guy at the counter made it seem like I was being difficult for just asking questions to understand. I will most definitely not be using this location for uhual again.
MALIK RIt all smelled. The store and the truck box and cab smelled like incense. My clothes and furniture smell like it now. After working up a sweat moving stuff, it is nauseating. Also the license plate didn't match up to the truck id with checkin info. They seem to have mixed them up. It wasn't a place I wanted to leave my car. Otherwise everything was fine. Truck works, and the price is a good value.
James MI will be retaining a attorney for the employees actions towards me.
PATRICK GThe process was very easy.
KAREN M