Nothing the representative who helped me was amazingly helpful!
RYAN F
Budget Rent A Space
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Keizer, OR 97303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The lady working, was rude. First she shamed us for not knowing it wasn't already paid for since our bank account had been charged already. Then she shamed us because my debit card didn't have enough left to pay the rent on the truck. Then further shamed us because my partners card (the only other card we had, which gets direct deposit from her work) was a prepaid card. She stated very loudly, that she thinks they should only accept credit cards, not including debit cards or net spend cards, despite direct deposit. Then she demanded we pay $100 for the truck instead of the $46.84 we owed for the truck. As a result of all this, i5 took an hour to actually get the truck, and our movers were scheduled, and waiting for us, on the clock, for a hour, so we only had use of the movers for 3 hours instead of the 4, that we had paid for. On top of this, while we were dealing with all this with her, another customer had come in to rent a truck. He had asked her (in spanish) if she sp9ke span8sh while saying he doesn't speak English. She responded to this by stating "we're in America. We speak English here." Then went on to tell this customer that she thinks he knows more English than he's letting on and that he's just being lazy. She outright refused service to him based on his language capacity. She did eventually give him the phone number of another truck rental place, but only after we started speaking to him in Spanish. With the technology available currently, (translation apps, etc) this shouldn't have been an issue. After everything we witnessed and experienced dealing with this specific uhaul place, we would never use this location again, and we would never recommend this place to anyone we know.
CANDISE HGreat experience
Robert WI have rented U-Hauls about 10 times in my life. I think the one I rented this time was the cleanest and most pristine I have ever seen. I was very impressed.
DAVID WThe standard is high and customer service is excellent and friendly 😁.
NORMA R