This entire experience was awful. The customer service was extremely poor/none existent. I was hit with fuel charges even though I fueled up the truck to the same level I received it. I was never credited back for this error even though I filed a complaint and provided proof. I was also erroneously charged twice for the same service which was later reversed. The store keeper is totallly dishonest. After all I was put through, i can confidential say that i will never recommend Uhaul to anyone. I will be filing a complaint with BBB for sure.
CHIBUEZE N
Rockys Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, WA 98028
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Customer Reviews
- 4.0 Average Customer Rating
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Gas in truck was almost empty
GARETT WGreat service.nice people
ANKIT KI never got the equipment. I got over charged. They charged me for 10 days when I told them I dropped it off at a nearby location after 4 days and they told me I had to bring it to them. They added 2 fees and 2 extra taxes. They are scamming people out of money.
KEISEAN TPicked up a truck from this location and unfortunately had a pretty poor experience. The truck was dirty on the outside, windshield was covered in bugs, and I had to clean it myself just to see properly. There was a weird sound coming from the exhaust system, and the front tires were noticeably worn. I took pictures. Blankets were thrown in the back loose and dirty, not folded or bagged, and we were shorted two even though we paid for two dozen. No lock was provided for the rear gate. The person at the counter didn’t print our quote or receipt, so I had to dig through my phone to figure out fuel mileage. He also marked the tank at 3/4 full, but it was closer to 5/8. Overall, the truck wasn’t ready, and the staff member wasn’t helpful.
HIGOR D