Even after declining the insurance coverage they charged it and included in it during pick up and not ready to refund back
Amritanshu A
Rockys Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, WA 98028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We ordered 60 blankets for our move. Half were clean and folded, but the other half were a giant knot of blankets that were wet and dirty. I'd rather he had just told us he didn't have 60 blankets than charge us for dirty ones. He was also very unprofessional. His store was disgusting—his work desk sits right out front and it was gross. He also didn't have any of the supplies we pre-ordered. He didn't even understand what a TV moving box is—he said he had them, then showed up with a bunch of wardrobe boxes, said "this is it," and walked away. He was also missing the shrink wrap for furniture we'd ordered. On top of that, he tried to add my husband as a phone contact instead of an authorized driver, which would have left us without the proper protections. My husband had to catch the mistake and correct it himself. Terrible experience.
Kathryn PThe gentleman at the counter was very polite and made it an easy and seamless process
Jordan BThe gentleman helping me was fantastic, friendly and very helpful. Apologies I can not remember his name.
Angela AIt was a fine experience.
Keith K