I was unhappy to be charged $10 for an alleged fuel shortage. Five minutes before I returned the truck, I filled to 75%, more than it had been when I took it (between 5/8 and 3/4). But when I returned the truck five minutes later, it registered 5/8 so I got charged an extra $10. I told the person that the fuel gauge was faulty but I had to pay extra anyway.
John W
Rockys Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, WA 98028
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Customer Reviews
- 4.0 Average Customer Rating
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Clearly the vehicle was not properly checked before I came to pick it up. There were multiple tears in the ceiling that resulted in my stuff getting soaked, and ultimately ruined as a result of the move.
Jack BThe staff did not even come out to look at my toe dolly to see if there was any damage or anything before I left. Hi unhooked it myself and left.
David BEven after declining the insurance coverage they charged it and included in it during pick up and not ready to refund back
Amritanshu AWe ordered 60 blankets for our move. Half were clean and folded, but the other half were a giant knot of blankets that were wet and dirty. I'd rather he had just told us he didn't have 60 blankets than charge us for dirty ones. He was also very unprofessional. His store was disgusting—his work desk sits right out front and it was gross. He also didn't have any of the supplies we pre-ordered. He didn't even understand what a TV moving box is—he said he had them, then showed up with a bunch of wardrobe boxes, said "this is it," and walked away. He was also missing the shrink wrap for furniture we'd ordered. On top of that, he tried to add my husband as a phone contact instead of an authorized driver, which would have left us without the proper protections. My husband had to catch the mistake and correct it himself. Terrible experience.
Kathryn P