The whole process was condescending and very misleading. I picked up a vehicle at a grocery/liquor store and explained to the clerk that it was 1/4 of gas in the vehicle. In addition, the vehicle was parked under a tree which caused it to be very dirty and it had prior scratches/scrapes all over the vehicle. The brakes were very bad and kept screeching the entire time of use. I mentioned to the clerk that I would be driving from Kenmore to Redmond for a new move and would definitely return it before 7 PM same day. He explained that it would only be a hold on my card, but I was automatically charged on my account. When I returned the vehicle same night, he mentioned for me to contact UHaul directly because he didn’t know how I was being billed. When I reached out to UHaul after final billing, I was informed that my charge actually increased, which to my surprise did not seem fair. The responding UHaul manager wrote an email saying they tried to charge my card again without my consent, but never explained nor told me what my new bill was until the next day. This experience was horrible from the get, and I plan on never using UHaul for future moves. I have read about overcharges about mileage and extra fees, which I believe I was wrongfully charged and left with a negative experience. I have disputed this with my bank and feel as though the entire process was misleading. They added a SafeMove $15 charge to the bill, when I never asked for it in the first place. I had to tell the manager that I never wanted it, so he credited it. However, let’s be more honest next time instead of overcharging a customer.
CHRISTOPHER J
Rockys Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, WA 98028
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Customer Reviews
- 4.0 Average Customer Rating
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Remind the customer to check out online before leaving with the rental. Imissed that part!
ERIC RThey were so courteous and kind. Really helpful!!! I'll go back to this location again and again!
SAMANTHA HHe made it simple and fast . No issues
Kevin EI was charged extra fees
Martin K