The customer service agent or lady at the front was great. However, the truck is on its last leg has 133,000 miles on it. It can barely climb a hill. The transmission has got issues. The alignment is way off. It was not safe to send me on the highway that way. The tow haul feature was stuck on the on position the whole time. clearly this U-Haul truck needs to be maintained and maintenance is needed. It’s at the end of it’s useful life. I would say going on eight years old. Some sort of compensation discount would’ve been nice but was not offered. I’m a real estate professional and I always tell people about step toe gauge and recommend many people, i will have to think about that now.
ADAM W
Steptoe Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99336
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was excellent and informative. Very pleasant to work with.
DAWN DCustomers service was good. Back side of truck was dirty. not cleaned.
PARMINDER SThis parking lot is too tight. We were attempting to use the app to check in and kept having to move because there was an entrance to a storage unit, blocked off parking spots (with cones), and a car wash. This is why the app isn't helpful since you have to have a ton of room to take photos of the vehicle. The gal working was super helpful when it came to some of the answers I was providing the app (I was going to click it wasn't clean due to the condition it was in when I picked up the truck but she told me UHaul might try to charge me).
Elizabeth SSam was very helpful we had a very bad experience in spokane at our store unite at 3 st
sandra m