My original location failed to let anyone know they were closed. Very unprofessional and refused to make it right at the original location of Grandridge Self Storage. Very disappointed in the customer service there. A to Z was great, Grandridge Self Storage was awful.
JONATHAN F
A to Z Rentals Kennewick
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My scheduled pick up was 8/21 - I called uhaul customer service to move my pick up time to a later time, same day. The agent assured me that this location would allow mobile pick up at the later time and I would have no issues, that they would reach out to the location I’m picking up from. I got to the location and the location was closed and there as no truck. I was moving out of state for a new job and had movers scheduled that day to load my truck for me. Long story short - I had to pick up a truck the next day and come to find that location does not offer mobile pickup/drop off. Also, I had to find new movers that day and had to pay more money. I’ve normally use uhaul with no issues but they really dropped the ball with this one and it made me have to push back my start date for my new job.
Gloria GThe location felt a little unprepared for my reservation. I was a few minutes late for my reservation and the trailer I was picking up didn't even seem to be checked in. The process was still fairly smooth but there was a bump in the process, is all. The gentleman who helped me was amazing, though. No discredit to him whatsoever, he did a really good job of figuring everything out quickly, and he had a sick COD shirt. I can't hate.
erich dThis office was particularly good.
David MTire pressure should always be checked on all trailers before they depart the compound Trailer needed swept out
mark l